IT Trainer

at  Fieldfisher

The IT Training Team work in a collaborative and supportive environment and deliver training across firm wide IT systems.
The team design and then deliver training courses and programmes to colleagues using remote solutions and provide in-person assistance where needed as well as creating user guides and videos.

KEY SKILLS & EXPERIENCE:

• Be an experienced legal IT Trainer with at least 3 years’ experience or in a similar role.
• Work collaboratively within a team; a willingness to support the objectives for the training team and enhance its reputation within the firm.
• Have excellent relationship building skills with the ability to deal with partners, fee earners and support staff at all levels.
• Have excellent written and verbal communication skills with an ability to flex tone to suit audience.
• Have a flexible, customer-focussed approach and take the initiative when resolving issues.
• Demonstrate strong time management skills with the ability to multitask effectively.
• Have strong administrative skills paying attention to detail.
• Ability to work autonomously but will ask for assistance and direction when needed.
• Experienced in the development of training courses and support materials.
• A passion for assisting and developing others.

EXPERIENCE WITH ANY OF THE FOLLOWING KEY SYSTEMS WOULD BE ADVANTAGEOUS:

• Document Management Systems (e.g. iManage/WorkSite)
• Microsoft Teams
• Microsoft Office Suite M365
• M365 Copilot or delivery of AI initiatives
• Windows 10/Windows 11
• Knowledge of time recording systems (e.g. Intapp Time)
• InterAction
• Mimecast
• Video editing software: Camtasia or Captivate

• To provide effective and professional induction training to new colleagues across standard and customised applications.
• To deliver upskilling programmes with the aim of raising skill levels across the firm.
• To support the delivery of rollouts for new or updated software or systems.
• Design new courses and programmes to support the firm for assigned projects.
• Where appropriate, participate in regular floor walking or provide at-desk or screen-sharing support to assist colleagues.
• Create and maintain user documentation or videos to support induction courses or upskilling programmes.
• Maintain up-to-date knowledge of existing technologies in use and learn new systems or improvements to current software as required.
• Actively contribute ideas to initiatives and innovations and to the improvement of documented processes.
• Analyse the quality and effectiveness of training that they deliver to support the evolving requirements of the business.
• Assist the IT Service Desk in resolving queries logged to the training team and undertake any ad-hoc tasks as required.
• Perform administrative tasks such as dealing with requests for support and training, scheduling, dealing with course bookings and requests, updating training attendance records.