OBJECTIVE:

To provide comprehensive IT support services for III’s end-user experience, desktop support, basic network troubleshooting, and reporting, ensuring smooth and efficient operations. The IT Helpdesk Support Engineer will deliver timely, high-quality service to maintain and enhance the overall IT experience for end users.

1. END-USER EXPERIENCE & DESKTOP SUPPORT

• Provide first-line support to III’s employees for all IT-related issues, including software, hardware, and peripheral troubleshooting.
• Set up and maintain desktops, laptops, and mobile devices, ensuring compliance with III’s IT standards.
• Assist with onboarding and offboarding processes, including user account setups, profile configurations, and deactivation of accounts.
• Troubleshoot and resolve technical issues both in-person and remotely, focusing on minimizing downtime and disruptions to business operations.
• Offer project support and solutions to enhance user experience, ensuring high customer satisfaction levels.