IT User Support II - Hybrid schedule at CPI Card Group

, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

30.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Ticket Resolution, End-User Support, Hardware Repair, Software Installation, Network Diagnosis, Application Support, Cloud Systems Support, Ticketing System Communication, Resource Delegation, Customer Service, Tech-Savvy, Communication Skills, Project Management, Detail Oriented, Multi-tasking

Industry

Financial Services

Description

Overview The User Support II will troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. CPI User Support focuses primarily on ticket resolution, improving CPI Card Group’s service delivery, and increasing end-user satisfaction. Responsibilities The User Support II will perform a variety of activities in one or more of the following and/or related areas: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Install, modify, and repair computer hardware and software. Diagnose technical problems with networks, applications, and cloud systems. Clearly, communicate the problem solving/support process with end users via a ticketing system. Delegate and engage the appropriate resources to ensure issue resolution. Pay range depending on experience: $25 - 30 hourly Qualifications Desired Skills: Passion for enriching the lives of others through the resolution of end-user issues Customer-centric view on delivering service and support. Experience as a help desk technician or customer support role. A tech-savvy individual with a passion for life-long learning. Clear communication skills. Calm demeanor in times of high workload. Requirements: B.S. Degree in Computer Science or Information Systems preferred. High school diploma or GED required Minimum of 3 years of relevant experience in Service Desk Support or equivalent combination of education and experience. At least 3 years demonstrated success in desktop support role. Excellent written and oral communication skills; comfortable presenting ideas and concepts Ability to work independently and pro-actively Excellent project management skills Must be detail oriented and able to multi-task Capable of thinking tactically and strategically Strong ‘doer’ mentality; ability to drive ideas from concept to completion Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) Elementary English proficiency communication skills necessary Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time Company Overview: CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com. Benefits:Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage. CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.

Responsibilities

The User Support II will provide technical assistance and support for incoming queries related to computer systems, software, and hardware, while also diagnosing technical problems across networks, applications, and cloud systems. Key activities include ticket resolution, improving service delivery, and clearly communicating the problem-solving process to end users.