Req ID: 42404
Team: 58 Information Systems
Entity: Ingalls Shipbuilding
US Citizenship Required for this Position: No
Full-Time
Shift: 1st
Relocation: No relocation assistance available
Virtual/Telework Opportunity: No - Not eligible for telework
Travel Requirement: No

JOB DESCRIPTION

The IT UX and Tech Support

The selected IT UX and Tech support will have the following responsibilities:

• Collaborate with developers, IT Operations and business stakeholders to ensure a seamless user experience
• Conduct user research and usability testing to understand user needs, behaviors and pain points
• Translate and communicate to the business and non-technical stakeholders complex IT services and products
• Analyze feedback and usage data to continuously improve user interfaces and experience
• Create communications and user guides to support deployments
• Create presentations to communicate to the business of existing and upcoming IT Operations and Delivery products and services

BASIC QUALIFICATIONS

Bachelor of Science Degree and 9 years of related experience; Master’s Degree and 7 years of related experience.
* Must be a CURRENT employee *

PREFERRED QUALIFICATIONS

The following qualifications are preferred:

• Strong interpersonal, leadership, coordination and communication (oral and written) skills
• Knowledge and experience with new IT products at Ingalls, including Okta, Yubikey, Zscaler and M36

• Collaborate with developers, IT Operations and business stakeholders to ensure a seamless user experience
• Conduct user research and usability testing to understand user needs, behaviors and pain points
• Translate and communicate to the business and non-technical stakeholders complex IT services and products
• Analyze feedback and usage data to continuously improve user interfaces and experience
• Create communications and user guides to support deployments
• Create presentations to communicate to the business of existing and upcoming IT Operations and Delivery products and service