Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

POSITION SUMMARY:

The IT Vendor Relationship Manager is a strategic leadership role within the Office of the CIO, responsible for overseeing and optimizing all facets of the company’s IT vendor portfolio. This individual will develop, implement, and manage the vendor relationship strategy for hardware, software, and IT services across the enterprise. As the principal liaison between IT, business stakeholders, Procurement, and Legal, this leader will ensure alignment of IT sourcing decisions with enterprise goals, effectively managing vendor performance, contract negotiations, and budgetary processes.

MINIMUM EDUCATION:

Bachelor’s degree in information technology, Business, Finance, or a related field, or comparable experience.

PREFERRED EDUCATION:

Advanced Degree in related field

MINIMUM EXPERIENCE:

• 5+ years of experience in IT vendor management, strategic sourcing, or procurement in a mid-to-large enterprise.
• Experience managing cloud and SaaS vendors (e.g., Microsoft, Oracle, AWS, Salesforce).
• Demonstrated success in implementing vendor segmentation models and conducting Executive Business Reviews.
• Strong understanding of risk domains, including financial, operational, and cybersecurity risks.
• Advanced experience working with Procurement and Legal in complex contract negotiations.
• Familiarity with vendor performance metrics, benchmarking, and contract automation tools.

PREFERRED EXPERIENCE:

• Experience in convenience store, retail, or QSR industries.
• Knowledge of CLM and vendor management platforms (e.g., ServiceNow, Coupa, Ariba, Icertis).
• Certifications such as ITIL, PMP, or SIG (Sourcing Industry Group) vendor management credentials.
• Strong understanding of IT governance, portfolio management, and technology roadmap development.

SOFT SKILLS:

To be successful in this role, the IT Vendor Relationship Manager must demonstrate the following:

• Strategic Thinking – Ability to align vendor strategies with broader IT and business objectives.
• Effective Communication – Skilled in clearly conveying technical, financial, and contractual details to diverse audiences.
• Relationship Building – Capable of fostering strong, collaborative relationships with vendors and internal stakeholders.
• Emotional Intelligence – Navigates complex dynamics with diplomacy, empathy, and adaptability.
• Negotiation & Influence – Drives favorable outcomes while maintaining positive vendor partnerships.
• Critical Thinking & Problem Solving – Applies analytical thinking to resolve issues and make data-informed decisions.
• Collaboration – Works cross-functionally with Procurement, Legal, IT, and Finance to ensure vendor alignment.
• Change Agility – Leads through change and helps others adapt to evolving vendor and technology landscapes.
• Attention to Detail – Manages multiple contracts, compliance elements, and performance metrics with precision.
• Time Management – Prioritizes effectively to meet deadlines and maintain operational excellence.
• Continuous Improvement – Embraces feedback loops and post-mortem learnings to improve vendor strategies and outcomes.

OTHER REQUIREMENTS:

Travel: 5% Travel
Hours & Conditions: Monday – Friday 8-hour day in office setting
Physical Requirements: Minimal
At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we’d love to meet you - even if you don’t meet every single requirement.

To be successful in this role, the IT Vendor Relationship Manager must demonstrate the following:

• Strategic Thinking – Ability to align vendor strategies with broader IT and business objectives.
• Effective Communication – Skilled in clearly conveying technical, financial, and contractual details to diverse audiences.
• Relationship Building – Capable of fostering strong, collaborative relationships with vendors and internal stakeholders.
• Emotional Intelligence – Navigates complex dynamics with diplomacy, empathy, and adaptability.
• Negotiation & Influence – Drives favorable outcomes while maintaining positive vendor partnerships.
• Critical Thinking & Problem Solving – Applies analytical thinking to resolve issues and make data-informed decisions.
• Collaboration – Works cross-functionally with Procurement, Legal, IT, and Finance to ensure vendor alignment.
• Change Agility – Leads through change and helps others adapt to evolving vendor and technology landscapes.
• Attention to Detail – Manages multiple contracts, compliance elements, and performance metrics with precision.
• Time Management – Prioritizes effectively to meet deadlines and maintain operational excellence.
• Continuous Improvement – Embraces feedback loops and post-mortem learnings to improve vendor strategies and outcomes