IT Workplace & Business Support Manager at Sika AG

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Vendor Coordination, IT Service Delivery, M365, Active Directory, Networking, Communication, Endpoint Management, IT Hardware Management, Service Delivery, Data Stewardship, Risk Management, Compliance, Audit, User Support, Documentation, Stakeholder Management

Industry

Chemical Manufacturing

Description

会社概要 Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s around 33,000 employees generated annual sales of CHF 11.76 billion. 求人内容 Position Summary This position owns end-user computing and workplace technology service delivery for Sika Japan. Act as the country’s Business IT face to users, ensuring reliable devices, access, printing and site technology, and coordinating vendors and Infra-Tech/Corporate for any backend services. Drive SLAs, adoption, documentation, and continuous improvement. This role does not own network/server engineering; it coordinates those with APAC Infra-Tech team. Key responsibilities Workplace projects (as Business IT lead / Infra-Tech partner) Lead the Business IT workstream for office relocation/opening/M&A integrations; project planning, manage schedules, user communications, and vendor coordination for tech fit outs Coordinate with Infra-Tech for network/ISP installation& replacement/Server backups & recovery/server-side tasks; track risks/issues and verify business outcomes Endpoint & workplace operations IT hardware/device lifecycle management (provisioning, deploy, replace, retire) using the corporate endpoint management platform (e.g., Intune/MEM) per Sika global standards Validate new laptop models, Windows new version rollout readiness Printers/MFPs, fax management system, end-user telephony/PBX incident coordination (vendor-led) Overall IT hardware purchasing and disposal process such as quotations, PR creation, fixed asset registration Service delivery & 2nd line support Handle escalated tickets from 1st line; manage communications with users and handoffs to vendors/Infra-Tech when needed Own “hands/eyes” on site when needed (e.g., supervising a vendor to rack a switch, plugging patch cables following a change plan supplied by Infra-Tech) Maintain high-quality knowledge articles and user guides Identity, access & data stewardship Design folder structure for file server, setup access groups per approved requests or organization structure change Coordinate data moves/clean-ups with Business; ensure approvals and audit trails Vendor & contract coordination Day-to-day vendor management: providing instruction, overseeing and optimizing relationships with suppliers to ensure efficient service delivery, cost control and risk mitigation, contract renewal or vendor assessment Risk, compliance & audit Ensure Workplace services comply with Sika policies/ICS/audits Track vulnerability remediation status for endpoints; raise/monitor server items with Infra-Tech and confirm closure with the business 資格 Qualifications Bachelor’s degree in information technology and/or 5+ year work experience in Workplace/End-user computing/IT service delivery (in-house) including vendor coordination and ITSM/ITIL in at least 3+ experience in a management role Proven experience in project management, with the ability to lead multiple projects simultaneously Strong M365 basics, printing/MFPs and end-user telephony coordination Working understanding (not engineering-depth) of Active Directory, basic networking concept (IP, VLAN, WiFi) Project coordination skills for workplace projects such as office moves/openings and OS/hardware replacement. Excellent stakeholder communication in Japanese and English Reporting line: Country/Area Business IT (dotted line to APAC Business IT) Interfaces with: Help Desk, Infra-Tech (APAC/Corporate), Application teams, Local vendors, SIS/SikaNow. その他の情報シーカの一員となり、輸送、Eモビリティ、家電、自動車補修分野におけるイノベーションとエクセレンスの推進に貢献してください。ダイナミックな環境で技術的専門知識を活かしたい方には、スペシャリティケミカルのグローバルリーダーの一員となるエキサイティングな機会を提供します。当社は、チャレンジ精神旺盛で、継続的な学びを求めている人材を求めています。イノベーション、コラボレーション、卓越性の追求を重視するチームの一員となりましょう。 Applicants must have a valid work authorization in Japan.

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Responsibilities

The IT Workplace & Business Support Manager is responsible for end-user computing and workplace technology service delivery for Sika Japan. This includes managing IT hardware lifecycle, coordinating with vendors, and ensuring compliance with company policies.