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IT & Workplace Operations Manager – CIB Digital Bank at Commercial International Bank (Egypt)
Giza, Giza, Egypt -
Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Technical Support, IT Service Desk, L1 Triage, Issue Resolution, Endpoint Fleet Management, Identity And Access Management, Collaboration Tools, Environment Access Management

Industry

Banking

Description
The IT & Workplace Operations is responsible for: Executing incidents and providing employee-facing support through IT Technical Support (IT Service Desk), including L1 triage, issue resolution, and request handling. Running and supporting user and system environments across the digital workplace, including endpoint fleet, workforce identity and access management, and collaboration tools. Supporting releases and operations through issue resolution and environment access management. Qualifications & Experience: Minimum 5–7 years of relevant professional experience in a similar role. Prior experience in the Banking and/or FinTech sector is mandatory.
Responsibilities
Manage IT and workplace operations, providing employee-facing technical support and L1 triage. Oversee digital workplace environments, including endpoint fleets, identity management, and collaboration tools.