Monitor and keep the service level agreement with the business for onsite IT support (Incidents, Requests fulfilments, etc., according to ITIL best practices).
Achieve top ratings on customer satisfaction for End-User Services and ensure that end-users and local management are satisfied with IT support.
Support the timely implementation of Global/Regional IT initiatives at the site.
Provide support and guidance for onsite services (e.g. events and meetings).
Ensure the timely implementation of Global/Regional/Local initiatives and IT projects.
Propose opportunities to optimize our service delivery using Global guidelines as a reference.
Support incident/request management and measure performance against agreed service level agreement (SLA).
Manage service providers and vendors including contract management and service reviews.
Lead and deliver global/local network infrastructure, telephony, workplace, client hardware and employee experience projects and deployments, including the measuring of success and adoption of these solutions.
Linked-in
Google