Italian Account Representative, SMB Inbound Sales at PayPal

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Generation, Inbound Sales, Outbound Prospecting, Cross-Selling, Upselling, Customer Relationship Management, Salesforce, Bilingual Communication, Problem-Solving, Listening Skills, Empathy, Trust Building, Self-Motivation, Team Collaboration, Customer Satisfaction, Productivity Goals

Industry

Software Development

Description

Generate leads and drive inbound and outbound prospecting. Identify cross-sell and upsell opportunities and drive to close. Respond to inbound leads generated through marketing campaigns and other various channels. Provide customers with tools and resources needed to self-onboard; confirm live-to-site and follow-up on in-flight opportunities as needed. Track and log all customer interactions, opportunities, outcomes, and follow-ups in Salesforce. Receive a high volume of inbound calls and chats from merchants (in both Italian and English) who have a payments need or require assistance Consistently follow up with in-flight opportunities until products are “live-to-site” Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges Listen attentively to customer needs and concerns; demonstrate empathy while overcoming objections Understand quickly which sales opportunities to close internally and which to escalate to specialists Demonstrate strong ability to close deals while maintaining a high level of customer satisfaction Meet and exceed established productivity goals Utilize Salesforce to log, track, and maintain customer records Collect and share merchant insights with Marketing, Product, and other departments Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience. Fluency in Italian and English (written and spoken) is essential A track record of success in over-achieving goals or quotas Superb interpersonal skills with the ability to build trust quickly over phone and chat Passion for helping small businesses and working closely with business owners Highly competitive with a strong drive to succeed Excellent listening and communication skills Self-motivated with strong work ethic and ability to work independently and as part of a team Demonstrated problem-solving skills to close business efficiently Experience with Salesforce (preferred but not required)

Responsibilities

Generate leads and drive inbound and outbound prospecting while identifying cross-sell and upsell opportunities. Respond to inbound leads and track customer interactions in Salesforce.