Italian Customer Agent | Courier & Delivery Services - Work Remote In Greec at Mercier Consultancy Group

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Customer Support, CRM Platforms, Conflict Resolution, Problem Solving, Logistics Knowledge, Ticketing Systems, Communication Skills, Case Management

Industry

Business Consulting and Services

Description

Italian Customer Support Agent | Courier & Delivery ServicesAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong presence across the European market and a deep commitment to candidate success, we specialise in placing professionals in roles where their language skills and expertise truly make an impact. At Mercier Consultancy Group, we don't just fill positions — we build careers, support transitions, and create lasting professional partnerships. Job Overview We are actively seeking a motivated and fluent Italian-speaking professional to join our client's dynamic customer support team in the Shipping & Freight sector, based remotely within Greece. This exciting Italian Customer Support Agent | Courier & Delivery Services position in Greece offers a unique opportunity for Italian-speaking candidates to build a rewarding career within the fast-paced world of courier logistics and international parcel delivery. If you are passionate about delivering outstanding service and possess strong knowledge of or interest in the shipping and freight industry, this is the ideal role for you — and one of the most compelling Italian-speaking jobs available on the market today. Key Responsibilities Provide professional, timely, and accurate customer support in Italian via phone, email, and live chat, addressing inquiries related to courier shipments, parcel tracking, and delivery status updates. Assist Italian-speaking customers with questions regarding shipping rates, estimated delivery timelines, customs documentation requirements, and freight service options. Investigate and resolve issues related to delayed, lost, or damaged parcels in coordination with logistics and operations teams, ensuring customers receive transparent and satisfactory resolutions. Process and manage customer complaints, claims, and escalations professionally and empathetically, adhering to company policies and service level agreements within the courier and delivery services environment. Accurately log all customer interactions, case details, and resolutions into the CRM system, maintaining meticulous records in compliance with operational standards. Collaborate with internal departments including dispatch, warehouse operations, and third-party freight partners to provide customers with end-to-end visibility of their shipments. Proactively identify recurring service issues or pain points in the courier delivery process and escalate feedback to team leaders to drive continuous service improvement. Stay up to date with changes in shipping regulations, carrier policies, and freight industry developments to provide customers with accurate and current information at all times. Native or fluent Italian language proficiency, both spoken and written, is essential for this role — this is a non-negotiable requirement for all applicants. A valid EU passport is mandatory for all candidates applying to this position. A good command of English (spoken and written) to communicate effectively with internal teams and access operational resources. Previous experience in customer support, customer service, or contact centre operations is preferred; background within the shipping, freight, courier, or logistics industry is a significant advantage. Strong problem-solving and conflict resolution skills, with the ability to manage high-pressure situations calmly and professionally. Excellent computer literacy, with experience using CRM platforms, ticketing systems, and standard office applications; ability to work efficiently in a remote environment with minimal supervision. What We Offer Competitive Monthly Salary reflective of your skills, experience, and the demands of the courier and freight services sector. Fully Paid Training programme designed to equip you with all the tools, product knowledge, and industry insight you need to excel in this role. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package, including your return flight to Greece, private airport transfer, and hotel accommodation to ensure a smooth and stress-free move. Monthly Performance Bonus rewarding your dedication, quality of service, and individual achievement. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward beyond the standard compensation package. A supportive, multicultural, and inclusive team environment with genuine opportunities for professional growth and career advancement. And Much More... Life in Greece Relocating for this Italian-speaking job means embracing a truly extraordinary way of life. Greece is a country of breathtaking natural beauty, rich ancient history, and a warmth of culture that is virtually unmatched anywhere in the world. With over 300 days of sunshine per year, stunning coastlines, vibrant city life in Athens and Thessaloniki, and a deeply rooted sense of community and tradition, Greece offers a lifestyle that perfectly balances professional ambition with personal fulfilment. Whether you are exploring ancient ruins, relaxing on world-famous beaches, or discovering charming mountain villages, living and working in Greece is an experience that enriches every aspect of your life. Beyond its natural splendour, Greece is celebrated for its exceptional cuisine, legendary hospitality, and a cost of living that allows you to enjoy a high quality of life without compromise. For Italian speakers considering jobs in Greece, the cultural similarities between Italy and Greece create an immediately familiar and welcoming environment — making the transition feel natural and exciting rather than daunting. Greece's thriving international professional community means you will quickly find your footing, build meaningful connections, and feel at home in one of Europe's most beloved destinations. This Italian Customer Support Agent | Courier & Delivery Services position in Greece is not just a career opportunity — it is an invitation to a richer, more fulfilling life. How to Apply Are you ready to take the next step in your career and join a leading team in the Shipping & Freight industry? If you are an Italian-speaking professional looking for outstanding Italian-speaking jobs in Greece, and you are excited by the prospect of this Italian Customer Support Agent | Courier & Delivery Services position in Greece, we encourage you to apply without delay. Simply click the Apply Now button below to submit your application and a member of our specialist recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you on board and supporting you every step of the way — from your first interview to your first day in Greece and beyond. Your new career starts here.

Responsibilities

Provide professional customer support in Italian via phone, email, and chat regarding courier shipments and parcel tracking. Resolve issues related to delayed or damaged parcels and collaborate with logistics teams to ensure delivery visibility.