Italian Customer Care Agent | E-Commerce - Work In Greece - Paid relocation at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluency In Italian, Customer Service, E-Commerce, Communication Skills, Interpersonal Skills, Problem-Solving, CRM Software, Computer Applications, Online Tools, Adaptability, Customer-Focused Approach, Multi-Tasking, Proactive Attitude, Team Collaboration, Product Knowledge, Order Placement Assistance

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Customer Care Agent within our e-commerce division. We are looking for talented individuals who are willing to relocate to Greece, with paid relocation support included. In this role, you will serve as the primary support point for our Italian-speaking customers, helping them navigate our products and services while providing excellent customer care. Key Responsibilities Provide outstanding customer service in Italian through various communication channels, including phone, email, and live chat. Assist customers with inquiries related to order placements, product details, and general e-commerce questions. Maintain detailed records of customer interactions using our CRM system for tracking and analysis. Resolve customer complaints effectively and efficiently to ensure a high level of satisfaction. Collaborate with other teams to improve customer experience and streamline service processes. Stay informed about product offerings, promotions, and updates in the e-commerce platform. Fluency in Italian (both written and spoken) is required; knowledge of English is a plus. Prior experience in customer service or e-commerce roles is highly preferred. Excellent communication and interpersonal skills, demonstrating a customer-focused approach. Ability to manage multiple tasks and adapt in a fast-paced environment. Familiarity with CRM software and the e-commerce sector is an advantage. Proficient with computer applications and online tools. A proactive attitude towards problem-solving and a genuine passion for customer service. Willingness to relocate to Greece and become part of our vibrant team. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The Italian Customer Care Agent will provide outstanding customer service to Italian-speaking customers through various communication channels. Responsibilities include assisting with inquiries, resolving complaints, and collaborating with teams to enhance customer experience.