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Italian Customer Care Agent | E-Commerce - Work Remote In Greece at Mercier Consultancy MD

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Italian, Customer Service, Communication Skills, Interpersonal Skills, Multitasking, Time Management, CRM Systems, Customer Support Software, Technology Proficiency, Problem-Solving, Customer Engagement

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer an opportunity for an Italian Customer Care Agent to join our e-commerce team. This position allows you to work remotely from anywhere in Greece, making it a perfect fit for those looking for flexibility in their career. As an Italian Customer Care Agent, you will provide top-notch support to our Italian-speaking customers, ensuring their online shopping journey is smooth and enjoyable. Key Responsibilities Respond to customer inquiries in Italian via phone, email, and live chat, providing exceptional service. Assist customers with order placements, product questions, and service requests. Maintain accurate records of customer interactions in our CRM system. Resolve customer complaints efficiently and professionally to ensure satisfaction and loyalty. Collaborate with various departments to address customer needs and enhance service delivery. Stay updated on product knowledge, promotions, and changes to the e-commerce platform. Fluency in Italian (both written and spoken) is required; knowledge of English is beneficial. Previous experience in customer service, especially in e-commerce, is highly preferred. Strong communication and interpersonal skills with a focus on customer satisfaction. Ability to multitask, prioritize, and manage time effectively in a remote work environment. Proficiency in using CRM systems and customer support software. Comfort with technology and online communication tools is essential. A proactive and positive approach to problem-solving and customer engagement. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

As an Italian Customer Care Agent, you will respond to customer inquiries in Italian and assist with order placements and product questions. You will also resolve customer complaints and collaborate with various departments to enhance service delivery.