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Italian Customer Care for Cybersecurity Tech Giant | Work from Athens, Gree at Mercier Consultancy Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Customer Support, Troubleshooting, CRM Documentation, Problem Solving, Communication Skills, Technical Support

Industry

Business Consulting and Services

Description

Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Italian-speaking Solutions Consultant to join one of the fastest growing and innovative digital solution providers in Greece! In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities Handle customer inquiries for Italian speaking customers via Inbound calls, Email and Chats. Resolve complaints professionally to maintain high customer satisfaction. Troubleshoot security-related issues, including account access, threats, vulnerabilities, and software problems Accurately document all customer interactions in the CRM system. Collaborate with internal teams to improve product support and customer service processes. Native-level fluency in Italian (both written and spoken) is essential. A minimum English proficiency of B2 is required. Strong communication and problem-solving skills. Comfortable using computers and willing to learn new software tools. Ability to work in a team-oriented environment. Willingness to relocate and live in Greece. Competitive Monthly Salary, 2 Extra Salaries per year, in the form of a 13th and 14th Salary. Monthly Performance Bonus, rewarding you for your dedication Fully Paid Relocation: Flight, Transfer & Hotel Included Continuous support during and before your relocation to Greece Stable career development opportunities within a multinational conglomerate Fully Paid Training, Health Insurance, And Much More..

Responsibilities

Handle customer inquiries via calls, emails, and chats for Italian-speaking clients. Troubleshoot security-related issues and document all interactions within the CRM system.