Italian Customer Service Agent - Automotive Department - Remote from Greece at Mercier Consultancy

Castelmola, Sicily, Italy -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem Solving, CRM Systems, Interpersonal Skills, Italian Fluency, English Communication, After-sales Support, Conflict Resolution

Industry

Holding Companies

Description

Accelerate Your Career with Mercier Consultancy Mercier Consultancy is offering an exciting opportunity for customer-focused professionals to join an international automotive customer service team in Greece. If you have a passion for delivering exceptional customer experiences and are looking to build an international career while enjoying an outstanding Mediterranean lifestyle, we'd love to hear from you. Whether you're an experienced customer service professional or looking for your next career move, this is your chance to work with a globally recognised automotive brand in a dynamic, multicultural environment. About the Role As a Customer Service Representative, you will be the first point of contact for customers, providing high-quality support via phone, email, and chat. You will assist with vehicle-related inquiries, connected services, warranties, roadside assistance, after-sales support, and general customer questions while ensuring every interaction reflects excellence in customer care. Key Responsibilities Provide exceptional customer support through phone, email, and live chat. Assist customers with vehicle information, digital services, warranties, and after-sales inquiries. Resolve customer concerns efficiently while maintaining a high level of customer satisfaction. Coordinate with dealerships, service centres, and internal departments to ensure timely resolutions. Accurately document customer interactions using CRM systems. Meet quality, productivity, and customer satisfaction targets. Build lasting customer relationships through professional and empathetic communication. Excellent communication and interpersonal skills. A customer-first mindset with strong problem-solving abilities. Interest in the automotive industry. Comfortable working with multiple computer systems. Ability to thrive in a fast-paced, international environment. Previous customer service experience is an advantage but not required. Fluency in the required language Italian and good English communication skills. Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package Private Health Insurance 2 Extra Salaries Per Year Career growth A lot of extra perks

Responsibilities

Act as the first point of contact for automotive customers via phone, email, and chat to resolve vehicle-related inquiries. Coordinate with dealerships and internal departments to ensure high-quality after-sales support and customer satisfaction.