Italian Customer Service Representative at Estarta Solutions

Municipality of Marousi, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

1200.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Troubleshooting, English Fluency, Italian Fluency, Problem Solving, Empathy, Strategic Thinking, Active Listening, Communication Skills, Case Management, Technical Support, Documentation

Industry

IT Services and IT Consulting

Description

The Customer Service Representative (CSR) will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand by delivering a low-effort experience and driving a complete resolution of the customer’s needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support. DUTIES AND RESPONSIBILITIES Handling and driving the resolution of the inbound requests coming through different channels (phone, chat, email, and web) and on different platforms. Analyzing the problem and providing resolution by investigating potential solutions using troubleshooting skills and all available resources. When needed, handing over the case to different internal teams. Training, educating, and guiding the customer on all supported applications as per the customer’s requirements. Preparing the needed documentation. Collaborating with internal and external stakeholders and organizations. Delivering any other tasks assigned by the direct leader or manager. QUALIFICATIONS AND REQUIREMENTS Education: A university degree will be a plus. Skills: Computer savvy and confident in their ability to make full use of the Internet. Strong listening skills to ensure a detailed understanding of the support request and remaining calm in stressful situations. Strategic thinking, being decisive, identifying the root cause, and looking beyond the initial symptoms. Focused on the outcome, ensuring a satisfactory resolution for the customer. Understands customer and business needs and learns quickly and eagerly. Is self-assured, self-motivated, and inspires others to succeed. They are proactive and open to sharing information, and they are always looking for what is best for the customer. Outstanding problem-solving abilities. Empathy and related soft skills for establishing customer rapport. Must be fluent in English and Italian. WHAT WE OFFER Comprehensive Benefits: Enjoy a robust benefits package including private insurance. Job Security: Benefit from an indefinite contract. Inclusive Environment: Thrive in a diverse and inclusive work environment. Career Growth: Access equal opportunities for career advancement. Continuous Learning: Gain access to multiple Cisco courses and training materials + Soft/Hard Skills traing from Estarta Experts. Fixed Salary: 1.200 gross/per month Employment Status: Full-time. Working Hours for Full Time: 5 days per week (Monday to Sunday), EMEA Region (09:00 – 17:00,11:00 – 19:00).

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Responsibilities

The representative acts as the first point of contact to resolve customer requests via phone, email, and chat. Responsibilities include troubleshooting issues, guiding customers on applications, and collaborating with internal teams for complex cases.