Italian Digital Trust & Safety Specialist – Content & Ad Moderation at Flowdesk

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Proficiency, English Proficiency, Content Moderation, Ad Moderation, Critical Thinking, Emotional Resilience, Objective Decision Making, Attention To Detail, Stress Tolerance

Industry

Financial Services

Description

Are you fluent in Italian and English? Do you want to play a key role in protecting online communities and ensuring digital safety across global platforms? We are seeking Polish-Speaking Digital Trust & Safety Specialists to join our team in Sofia, Bulgaria. In this position, you will review, evaluate, and moderate user-generated content and digital advertisements to ensure compliance with platform policies, safety guidelines, and legal standards. Important Project Note: Due to the nature of content moderation, this role involves regular exposure to sensitive, explicit, or graphic material (which may include violence). Candidates must possess strong emotional resilience, maturity, and self-awareness. Key Responsibilities Content & Ad Review: Monitor and evaluate user-generated content, media, and digital advertisements against strict safety policies and community guidelines. Platform Safety: Identify, flag, and remove content violating policy rules, including hate speech, explicit material, or violent content. Data & Policy Compliance: Apply sound, objective judgment while staying adaptable to changing policy updates and standard operating procedures. Quality & Performance: Meet established quality, accuracy, and operational response metrics within a fast-paced environment. Requirements & Profile Needed Languages: Native or proficient level of Italian paired with a strong working command of English. Skills: High attention to detail, objective decision-making abilities, and strong critical thinking. Mindset: High level of emotional resilience, maturity, and stress tolerance when handling sensitive media content. Location: Willingness to work on-site in Sofia, Bulgaria (or relocate with full support). Work Schedule & Environment Location: Fully office-based (On-Site) at our operational hub in Sofia, Bulgaria. Schedule: 24/7 operational coverage, operating on rotational shifts from Monday to Sunday. Comprehensive Relocation Package Moving to Sofia is seamless with our dedicated relocation support framework: Relocation Bonus: A €1,500 Gross Relocation Bonus paid in two installments to support your move and assist with initial rental costs. Initial Accommodation: 21 days of company-provided accommodation upon arrival. Housing Assistance: Dedicated guidance and support to help you find a long-term home in Sofia. Compensation & Benefits Competitive Base Salary: Fixed monthly compensation aligned with local market standards for specialized safety roles. Support Systems: Psychological support programs, wellness initiatives, and structured resilience training provided from day one. Career Development: Paid onboarding program and continuous learning opportunities within a global digital operations environment.

Responsibilities

Review and moderate user-generated content and digital advertisements to ensure compliance with safety policies and legal standards. Identify and remove violating content such as hate speech and explicit material while meeting operational performance metrics.