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Italian Speaking Airline Support Agent at Flowdesk

Mosta, Northern Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Italian, Fluency in English, Customer Service, Issue Resolution, Tech Troubleshooting, Passenger Experience, Relationship Building, Compliance Standards

Industry

Description

Your Mediterranean Boarding Pass is Ready! Italian Airline Support in Malta Ever dreamed of working in the heart of the Mediterranean while being part of the global aviation industry? We are looking for Italian-speaking Customer Service Advisors to join an international airline hub on the sun-drenched island of Malta. This isn't just a desk job; it's your chance to be the "ground control" for travelers, ensuring their journeys are seamless and stress-free. Your Journey with Us: Passenger Experience: You'll be the primary contact for Italian-speaking passengers, managing flight inquiries, bookings, and travel updates via phone and email. Issue Resolution: You will take full ownership of passenger queries, providing accurate info and timely solutions to keep them on track. Support with Style: You'll build professional, courteous relationships, helping passengers navigate complex travel procedures with ease. Quality & Performance: You will aim to exceed customer service targets while maintaining the high compliance standards required in aviation. The Perfect Candidate: Language Mastery: Fluency in Italian (C1/C2) and a strong command of English (B2). Tech Intuition: Confident in troubleshooting basic system or connectivity issues for digital boarding and booking tools. Passenger Focus: A natural ability to resolve concerns and create a smooth experience for every traveler. Eligibility: EU Citizenship, valid residence card, or Manifest of Interest. Perks of the "Malta Hub": Health & Safety: Full health coverage and private healthcare included. Attractive Package: Competitive salary plus performance bonuses. Island Life: Live where others vacation—300 days of sunshine and a thriving international community. Ready to launch your career in Malta? Don't wait for your "someday"—it's time to take off!

Responsibilities

You will be the primary contact for Italian-speaking passengers, managing flight inquiries and bookings. Additionally, you will resolve passenger queries and provide timely solutions.