Italian Speaking Customer Advisor at Eco Plus Solutions AB

Birkirkara, Central Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Interpersonal Skills, Communication, Flexibility, Teamwork

Industry

Business Consulting and Services

Description

Are you fluent in Italian and ready to launch a customer service career in sunny Malta? We're seeking a passionate and problem-solving Customer Advisor to join our dedicated Car Rental Support Team. This is a fantastic opportunity to be the first point of contact for Italian-speaking customers, ensuring they have a smooth and satisfying car rental experience from reservation to drop-off. If you enjoy helping people, solving problems, and thrive in a fast-paced, team-oriented environment, this role is for you! About the Role & Project You'll be supporting a major international car rental company known for its global presence. Your primary focus will be assisting Italian-speaking travellers with their rentals, questions, and concerns. This is a full-time, on-site position in Malta. Crucially, candidates must already be legally residing in Malta as no relocation is provided. 🎯 Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, and chat in Italian. Assist customers with car rental reservations, modifications, cancellations, and general inquiries. Provide clear information regarding pricing, vehicle availability, insurance, and rental terms. Manage complaints and issues with professionalism and empathy, working towards a positive resolution. Maintain accurate records of customer interactions and ensure data confidentiality. Stay up-to-date on all car rental policies and promotions to provide accurate support. ✅ What We're Looking For: RequirementDetailsLanguage FluencyFluent in Italian (C1 or above) - both spoken and written.English SkillsGood command of English for internal communication and training.LocationMust be based in Malta (with legal residency). No relocation provided.SkillsStrong interpersonal skills, a customer-oriented mindset, and excellent problem-solving ability.ExperiencePrevious experience in customer service, travel, or car rental is a plus, but not mandatory.AvailabilityFlexibility to work shifts, including weekends and public holidays. 💼 What We Offer: Competitive salary package. Health and life insurance coverage. Paid training and continuous professional development. Clear career progression and internal growth opportunities. A supportive, multicultural, and dynamic work environment. Modern office facilities in a convenient Malta location. Employee recognition programs and team events. The chance to work with a reputable global company in the travel industry. 🚀 Why Join Us? Gain valuable experience in a stable, growing sector while enjoying the work-life balance and Mediterranean lifestyle that Malta offers. Be part of a company that values people, innovation, and quality service.

Responsibilities

You will handle inbound and outbound customer interactions in Italian, assisting with car rental reservations and addressing customer inquiries. Additionally, you will manage complaints and maintain accurate records of customer interactions.