Italian Speaking Customer Advisor at Eco Plus Solutions AB

Mosta, Northern Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Adaptability, Teamwork, Computer Literacy

Industry

Business Consulting and Services

Description

*** This position is only for candidates in Malta. Applicants from abroad are not accepted*** We are actively seeking a fluent Italian speaker (C1+) to join our team as a Customer Advisor in Malta. This is a fantastic, full-time opportunity to support the operations of a major international car rental company. If you are already living legally in Malta and have a passion for customer service and problem-solving, we want to hear from you! Your Contribution to the Project You will serve as the crucial first point of contact, ensuring that our Italian-speaking clients experience seamless travel. Your work will directly support travellers globally, helping them manage their car rentals from the initial booking right through to vehicle drop-off. Core Responsibilities: Communicate in Italian via phone, email, and live chat to assist customers. Manage Reservations: Expertly handle bookings, modifications, and cancellations for car rentals. Provide Detailed Information: Clearly explain pricing, vehicle availability, insurance options, and rental contract terms. Resolve Issues: Address customer complaints and complicated issues with professionalism and empathy, always striving for a positive outcome. Maintain Records: Accurately document all customer interactions while ensuring data confidentiality. Knowledge Base: Stay continuously updated on all car rental policies, promotions, and procedures to ensure advice is accurate. What We Need From You While previous experience is a benefit, it is not the most important factor—we value excellent communication and a strong customer focus above all else. Language Fluency: Fluent command of Italian (C1 or above) is mandatory for both speaking and writing. English: A good working knowledge of English is required for internal communication, training, and documentation. Location Requirement: You must be legally residing in Malta. This is an on-site role, and relocation assistance is not provided. Skills: Strong communication skills, a natural problem-solver, and a clear customer-oriented mindset. Adaptability: Basic computer literacy and a willingness to quickly learn new systems and procedures. Work Ethic: The ability to excel both independently and as a valued part of a dynamic team. Flexibility: Availability to work rotating shifts, including weekends and public holidays, as needed. What We Offer You Join a global company that invests in its people and provides a stimulating work environment in a prime location. Financial & Health: A competitive salary package supplemented with health and life insurance coverage. Development: Comprehensive, paid training and continuous professional development opportunities. Career Path: Clear paths for career progression and internal growth within the organization. Work Environment: A supportive, multicultural, and high-energy atmosphere. Benefits: Team events, employee recognition programs, and modern office facilities. Lifestyle: The chance to experience the high quality of life, sunshine, and culture Malta has to offer. If you are eager to leverage your Italian language skills in a rewarding, long-term career in customer support, apply today!

Responsibilities

You will assist Italian-speaking clients with their car rentals, managing bookings, modifications, and cancellations. Additionally, you will resolve customer complaints and provide detailed information about rental policies and options.