Italian Speaking Customer Advisor at Eco Plus Solutions AB

St. Paul's Bay, San Pawl Il-Bahar, Malta -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, Customer Service, Problem Solving, Communication, Booking Management, Conflict Resolution, Documentation, Collaboration, Technical Aptitude, Proactive Mindset, Data Protection, Multichannel Contact, Policy Expertise, Flexibility, People Skills

Industry

Business Consulting and Services

Description

*** This position is only for local candidates in Malta. Applicants from abroad are not accepted*** Do you possess native-level Italian fluency and a genuine drive to provide exceptional service? We are actively recruiting a Customer Advisor to work on-site in Malta and support our dedicated Car Rental Support Team. This is a prime opportunity for motivated individuals who are already legal residents in the country and looking for a full-time career. The Position: Supporting Global Travelers You will be representing a significant international car rental brand, ensuring that every Italian-speaking customer has a positive and effortless experience. Your role is key to managing the entire rental journey. What You'll Be Responsible For: Multichannel Contact: Handling all incoming and outgoing customer communication via phone, email, and chat, strictly in Italian. Booking Management: Assisting customers with new reservations, changes, cancellations, and general inquiries related to their rentals. Policy Expertise: Clearly explaining rates, availability, insurance specifics, and contractual terms to customers. Conflict Resolution: Addressing customer issues and complaints with maturity and a focus on finding effective, positive solutions. Documentation: Accurately logging all customer interactions and strictly adhering to data protection protocols. Collaboration: Working closely with various internal departments to quickly resolve complex support cases. Your Profile: Skills & Requirements We prioritize attitude, language skills, and location eligibility for this role. Language Mandatory: You must be fluent (C1 or higher) in both spoken and written Italian. Internal Communication: Proficiency in English is needed for training and internal team interaction. Location Critical: Candidates must be based and legally residing in Malta—we cannot offer relocation support. Soft Skills: Strong people skills, a proactive, problem-solving mindset, and a dedication to customer satisfaction. Technical Aptitude: Basic computer knowledge and the capacity to efficiently learn new operational systems. Availability: Must be flexible to work on a rotational shift pattern, which includes weekends and public holidays. Bonus Experience: Any prior background in customer service, travel, or the automotive/rental sector is a plus, but not required. What We Offer In addition to a dynamic work environment, we provide solid benefits and clear career potential. Remuneration: A highly competitive salary package. Well-being: Comprehensive health and life insurance. Growth: Structured, paid training and continuous professional development, along with clear pathways for internal career progression. Environment: A supportive, international, and engaging workplace in modern offices. Perks: Employee recognition programs and opportunities for team building. Seize the opportunity to join a global brand and advance your career while enjoying the Mediterranean lifestyle in Malta!

Responsibilities

You will manage the entire rental journey for Italian-speaking customers, ensuring a positive experience. This includes handling customer communication, booking management, and conflict resolution.