Italian Speaking Customer Advisor (On-site in Lisbon) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Customer Service, Technical Troubleshooting, Multi-channel Communication, Problem Solving, Digital Literacy, Interpersonal Communication

Industry

Business Consulting and Services

Description

Location: Lisbon, Portugal (100% On-Site) Schedule: 40 hours per week, rotating shifts between 08:00 and 20:00 Job Overview Are you a fluent Italian speaker ready to exchange your daily routine for the sun-drenched hills and refreshing ocean breezes of Lisbon? We are seeking enthusiastic, customer-focused professionals to join our premier international collective. In this position, you will champion a prominent project for a global leader in search engine technology. Serving as a digital guide, you will empower millions of users to navigate the online ecosystem effectively while fully immersing yourself in the rich culture of one of Europe's most iconic coastal capitals. The Opportunity: Engineering User Excellence As a Customer Advisor, you are far more than a typical support agent—you are the vital connection point for the Italian-speaking market. Your core objective is to deliver swift, top-tier resolutions, ensuring every user maximizes the capabilities of the world's most influential search environment. Multi-Channel Communication: Manage premium customer interactions across phone, email, and live chat platforms to resolve inquiries regarding digital setups and platform capabilities. Technical Problem-Solving: Serve as an expert on the product, pinpointing and resolving technical glitches and account anomalies with high precision. User Optimization & Feedback: Assist users in utilizing the platform efficiently while channeling user insights back to engineering teams to spark continuous product development. Elite Professionalism: Uphold the prestigious reputation of a global tech giant by consistently hitting high-quality benchmarks and performance metrics. Who We Are Looking For We place a premium on raw capability and exceptional interpersonal traits. To ensure your absolute confidence, we provide a thorough, professional training academy from your very first day on the job. Requirements: Language Fluency: Native or near-native command of Italian, alongside a strong operational grasp of English (minimum B2 level) for corporate collaboration. Articulate Expression: An ability to translate complex technical concepts into straightforward, professional, and accessible guidance. Digital Curiosity: A genuine interest in the inner workings of search technology and high comfort navigating diverse online interfaces. Adaptable Drive: A proactive, solutions-oriented mindset with the ability to flourish within a lively, multicultural atmosphere. Workplace Perks & Lifestyle Benefits We provide a dependable financial and support package, allowing you to experience the famous Portuguese lifestyle with complete peace of mind: Daily Food Allowance: A dedicated daily stipend per active workday, allocated via a practical meal card. Comprehensive Coverage: Full private health and life insurance plans active from your very first day on the clock. Premium Relocation Support: For candidates moving from international locations, we offer full flight ticket reimbursement and supply a private bedroom in a high-quality, shared apartment managed by the company. Administrative Assistance: Direct, hands-on guidance from our local team to secure your Portuguese registration paperwork (including NIF and Social Security setups) completely stress-free. Operational Structure & Culture Schedules: Rotating shifts scheduled Monday through Sunday between 08:00 and 20:00, guaranteeing that your late evenings remain entirely free to dive into Lisbon's social and cultural scenes. The Office: Work entirely on-site at our contemporary, high-tech headquarters located right in the city center. Career Advancement: We are highly committed to internal career progression, offering transparent advancement opportunities into Management, Quality Assurance, or Corporate Training positions. How to Apply If you are thrilled about the prospect of starting a rewarding tech career while enjoying the beautiful sights of Lisbon, submit your application and English CV today!

Responsibilities

Provide high-tier technical support and resolutions for Italian-speaking users of a global search engine via phone, email, and chat. Assist users in optimizing platform usage and relay feedback to engineering teams for product improvement.