Italian Speaking Customer Advisor (On-site in Lisbon) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

1000.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Customer Support, Technical Troubleshooting, Multichannel Communication, Analytical Thinking, Empathy, Digital Platform Navigation, Problem Solving, Interpersonal Skills

Industry

Business Consulting and Services

Description

Are you fluent in Italian and ready to trade your daily routine for the sun-drenched hills and Atlantic breezes of Lisbon? We are looking for enthusiastic, people-oriented professionals to join our elite international team. In this role, you will lead a high-profile project for a world-leading search engine. As a digital navigator, you will help millions of users master the online world while you immerse yourself in the culture of one of Europe's most iconic coastal capitals. The Opportunity: Architecting User Excellence As a Customer Advisor, you are more than just support; you are the main link for the Italian-speaking community. Your goal is to provide fast, high-quality solutions to ensure every user gets the most out of the world's most powerful search ecosystem. Multichannel Engagement: Handle high-level interactions via phone, email, and live chat to solve questions about platform features and digital setups. Technical Troubleshooting: Act as a specialist to identify and fix account issues or technical glitches with precision. User Optimization: Guide users on how to navigate the platform effectively and provide feedback to engineering teams to help the product grow. Professional Standards: Keep up the prestige of a global leader by meeting high quality goals and performance targets. Who We Are Looking For: Analytical & Empathetic We value raw potential and great people skills. We provide a full professional academy to make sure you are an expert from day one. Language Skills: Native or near-native mastery of Italian is required, plus strong English (B2) for working with your global team. Communication Mastery: You can turn complex digital ideas into simple, professional, and helpful advice. Tech Curiosity: A real interest in how search engines work and a high comfort level using various digital platforms. Operational Agility: A proactive, "can-do" attitude and the ability to succeed in a high-energy, multicultural environment. Pay & Lifestyle Benefits We offer a stable financial and support framework so you can enjoy the Lisbon lifestyle with peace of mind: Guaranteed Salary: A base salary of €1,000 gross/month, paid 14 times per year (includes mandatory summer and Christmas bonuses). Performance Bonuses: Monthly bonuses of up to €120 based on your excellence on the job. Meal Allowance: €7.63 per working day, provided on a convenient meal card. Full Protection: Comprehensive private health and life insurance starting from your first day. Relocation Support: For those moving from abroad, we provide a private room in a high-quality company apartment and help with all local paperwork (NIF and Social Security). Operational Structure & Culture Work Week: A steady 40-hour professional commitment. Shift Framework: Rotating shifts Monday to Sunday, between 08:00 and 20:00 (ensuring your evenings are free for Lisbon's social life). The Hub: 100% on-site at our modern, high-tech headquarters in the heart of the city. Career Growth: We prioritize promoting our own; we offer clear paths into Management, Quality Assurance, or Training roles.

Responsibilities

Provide high-quality technical support and guidance to the Italian-speaking community via phone, email, and chat. Identify and resolve account issues while providing feedback to engineering teams to optimize the search engine platform.