Italian Speaking Customer Advisor (With Relocation Package) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

1000.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Customer Support, Omnichannel Communication, Technical Troubleshooting, Problem Solving, Digital Literacy, Product Advocacy, Interpersonal Communication

Industry

Business Consulting and Services

Description

Are you a fluent Italian speaker dreaming of a professional refresh in one of the world's most iconic coastal cities? We are looking for vibrant, motivated individuals to join our multicultural hub in Lisbon, Portugal. You'll be representing a top-tier global search engine, ensuring its users receive world-class assistance. This isn't just a job—it's an invitation to immerse yourself in the legendary sunshine, rich history, and laid-back lifestyle that makes the Portuguese capital so unique. The Mission As a Customer Success Advisor, you will serve as the essential link between the brand and its Italian-speaking audience. Your primary goal is to transform every user inquiry into a positive, seamless experience through expert guidance and empathetic problem-solving. Your Daily Impact: Omnichannel Engagement: Support users through phone, email, and live chat, acting as a subject matter expert on search tools and digital features. Problem Solving: Identify and resolve technical hurdles or account complexities with precision and speed. Product Advocacy: Teach users how to maximize the platform's potential and relay valuable insights to our developers to help refine the user experience. Operational Quality: Maintain the high standards of a global tech leader by hitting key performance targets and quality metrics. Who You Are We don't just hire for experience; we hire for potential. Whether you are a seasoned service professional or looking to break into the tech industry, we provide full-scale, paid training to ensure you feel confident and prepared. Linguistic Talent: You possess native or near-native fluency in Italian and a solid B2 level of English for team collaboration. Natural Communicator: You enjoy helping people and can explain technical concepts in a warm, professional, and easy-to-understand manner. Digital Native: You have a natural curiosity for technology and a basic understanding of how search engines influence the modern world. Dynamic Spirit: You thrive in a high-energy environment and appreciate the variety of a rotative shift schedule. Rewards & Lifestyle Package We offer a comprehensive financial and benefits structure designed to help you settle comfortably and enjoy your new life in Portugal: Guaranteed Income: A base salary of €1,000 Gross per month, issued 14 times a year (including summer and winter bonuses). Performance Incentives: Monthly bonuses of up to €120 for meeting quality and efficiency goals. Daily Stipend: A meal allowance of €7.63 per day worked, delivered via a dedicated card. Well-being: Full Health and Life Insurance coverage from your first day of employment. Relocation Package: Moving from abroad? We provide a private room in a company-managed apartment and handle the heavy lifting for your local paperwork (NIF and Social Security). The Logistics Work Week: 40 hours of focused work (5 days a week, 8 hours per day). Availability: Rotative schedules from Monday to Sunday, operating within the window of 08:00 AM to 08:00 PM. Workplace: Join us on-site at our modern, collaborative office located in the heart of Lisbon. Why Move to Lisbon with Us? Professional Growth: We are committed to internal mobility. Many of our managers and specialists started in this very role. Your career path here is limited only by your ambition. A Global Neighborhood: You will work alongside colleagues from dozens of different countries. It's a built-in social network that makes moving to a new country feel like coming home. The Perfect Balance: With no late-night shifts, you'll have your evenings free to explore the cobblestone streets of Alfama, surf the Atlantic waves, or enjoy a sunset dinner by the Tejo River. Take the Leap! Your Portuguese adventure is just one click away. Submit your updated CV today and join a world-class team in the sunniest city in Europe!

Responsibilities

Serve as the primary link between a global search engine brand and its Italian-speaking users via phone, email, and chat. Resolve technical hurdles and provide expert guidance to improve the overall user experience.