Italian Speaking Customer Advisor (With Relocation Package) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

1000.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Customer Support, Technical Troubleshooting, Multi-channel Communication, Problem Solving, Digital Literacy, Empathetic Communication, Platform Advocacy, Performance Metrics

Industry

Business Consulting and Services

Description

Are you a fluent Italian speaker dreaming of a career reboot in one of the world's most breathtaking coastal capitals? We are seeking energetic, driven individuals to join our premium multicultural collective in Lisbon, Portugal. In this position, you will step up as a brand ambassador for an industry-leading global search engine, acting as a crucial guide for its Italian-speaking community. This is far more than a standard career move—it is your ticket to embracing the rich history, endless sunshine, and relaxed Mediterranean lifestyle of Portugal. Work Environment: This is a 100% on-site position based out of our state-of-the-art, highly collaborative office located right in the center of Lisbon. The Mission: Driving Exceptional User Experiences As a Customer Success Advisor, you will serve as the core bridge between a premier tech giant and its audience. Your primary goal is to turn standard support requests into outstanding user experiences through empathetic care and clever problem-solving. Multi-Channel Support: Assist users across phone, email, and live chat platforms, serving as a knowledgeable authority on search tools and digital features. Smart Problem-Solving: Diagnose and resolve technical challenges or account discrepancies with accuracy and efficiency. Platform Advocacy: Guide users on how to maximize the platform's features while gathering valuable user feedback to help developers improve the product. Operational Excellence: Maintain top-tier service standards by consistently meeting personal and team performance metrics. Who We Are Looking For We place a high value on raw potential. Whether you are an industry veteran or eager to break into the tech sector, we offer a comprehensive, fully paid training program to set you up for long-term success. Linguistic Skills: Native or near-native mastery of Italian, coupled with a solid command of English (B2 level) to collaborate with your international colleagues. Communication Flair: An innate ability to translate technical concepts into warm, professional, and easily digestible explanations. Tech Affinity: A natural curiosity about digital environments and a comfortable familiarity with modern technology. Adaptable Mindset: An individual who thrives in fast-paced, high-energy settings and feels comfortable with a rotating work schedule. Work Schedule & Logistics Weekly Commitment: A steady 40 hours per week (5 days a week, 8 hours per day). Operational Hours: Rotating shifts scheduled Monday through Sunday, operating strictly between 08:00 AM and 08:00 PM (ensuring your late evenings remain free to explore Lisbon's thriving social scene). Professional Growth: We are deeply committed to internal advancement; a significant portion of our leadership team began their journeys in this very position. Compensation & Lifestyle Benefits We offer a highly stable financial and benefits package designed to help you settle comfortably into your new Portuguese lifestyle: Base Remuneration: €1,000 gross per month, distributed 14 times a year (which includes the standard Portuguese summer and winter bonus payouts). Performance Incentives: Monthly KPI bonuses of up to €120 for achieving quality and efficiency targets. Daily Food Allowance: €7.63 per active workday, credited directly to a specialized meal card. Medical Security: Full private health and life insurance coverage starting from day one of your employment contract. Relocation Assistance: For candidates moving from abroad, we provide a private bedroom in a company-administered apartment and offer hands-on guidance to secure your local paperwork (including NIF and Social Security registration). How to Apply If you are ready to elevate your career while enjoying the beautiful sights of Lisbon, submit your application and English CV today!

Responsibilities

Act as a brand ambassador for a global search engine by providing multi-channel support via phone, email, and chat. Resolve technical challenges and gather user feedback to improve the platform's features.