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Italian Speaking Customer Agent For Online Bank - Work In Greece at Mercier Consultancy MD

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Italian Language, Communication Skills, Interpersonal Skills, Problem-Solving, Multitasking, Banking Knowledge, CRM Software, Digital Communication Tools

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join our team in Greece, working for a cutting-edge online bank. This role is ideal for individuals who possess a passion for customer service and have an interest in the banking sector. As a Customer Agent, you will provide vital support to our Italian-speaking clients, addressing their banking inquiries and guiding them through our internet banking services. Key Responsibilities Provide outstanding customer support in Italian via phone, email, and chat. Assist customers with inquiries about online banking products and services. Resolve customer issues efficiently, ensuring an exceptional banking experience. Document customer interactions and track all inquiries in our CRM system. Work alongside other departments to improve service delivery and customer satisfaction. Stay abreast of online banking trends, product updates, and regulatory requirements. Fluency in Italian (both written and spoken) is required; proficiency in English is a plus. Previous experience in customer service, preferably in online banking or finance, is advantageous. Strong communication and interpersonal skills with a focus on customer experience. Capability to multitask in a dynamic work environment. Familiarity with banking products, services, and CRM software is preferred. Proficient in using computer applications and digital communication tools. A proactive attitude towards problem-solving and a commitment to customer satisfaction. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

As a Customer Agent, you will provide outstanding support to Italian-speaking clients, addressing their banking inquiries. You will also document customer interactions and work with other departments to enhance service delivery.