Italian Speaking Customer Agent For US Shipping Company - Work Remote In Gr at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Customer Service, Logistics Support, Freight Coordination, CRM Platforms, Ticketing Systems, Freight Tracking Tools, Problem Solving, Interpersonal Communication

Industry

Business Consulting and Services

Description

Italian Speaking Customer Agent For US Shipping CompanyAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a distinguished track record of connecting talented multilingual professionals with world-class employers across a wide range of industries. Our expertise spans customer service, technology, finance, logistics, and beyond — placing thousands of candidates into rewarding careers each year. At Mercier Consultancy Group, we are committed to delivering exceptional opportunities that align with both professional ambitions and lifestyle goals, making us the partner of choice for candidates and clients alike. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused Italian-speaking professional to join a leading US Shipping Company in a fully remote capacity based in Greece. This Italian Speaking Customer Agent For US Shipping Company position in Greece places you at the heart of a fast-paced, globally connected shipping and freight operation, where you will be the vital link between Italian-speaking clients and one of the most dynamic logistics organisations in the world. If you are passionate about customer excellence and are eager to build a thriving career in the shipping and freight industry, this is an exceptional chance to make your mark — and one of the most compelling Italian-speaking jobs available today. Key Responsibilities Serve as the primary point of contact for Italian-speaking customers, handling inbound inquiries related to shipments, freight bookings, delivery tracking, and cargo status via phone, email, and live chat. Provide accurate, timely, and professional information regarding shipping schedules, transit times, customs documentation requirements, and freight rate queries. Assist Italian-speaking clients with the end-to-end management of their shipping orders, including booking confirmations, amendments, and cancellations in line with company procedures. Investigate and resolve customer complaints and issues related to delayed, damaged, or missing shipments, escalating complex cases to the appropriate freight operations team when necessary. Liaise effectively with internal logistics, operations, and warehousing departments to ensure the seamless flow of information and the swift resolution of customer concerns. Maintain precise and up-to-date records of all customer interactions and shipping transactions within the company's CRM and freight management systems. Proactively communicate shipping updates, service disruptions, or regulatory changes to Italian-speaking clients to ensure transparency and build long-term customer trust. Contribute to continuous improvement initiatives by identifying recurring customer pain points and sharing actionable feedback with the wider customer service and operations teams. Native or fluent Italian language skills (both spoken and written) are absolutely essential for this role, as you will be communicating exclusively with Italian-speaking customers on a daily basis. Valid EU passport (mandatory for employment eligibility). A solid command of English is required for internal communication, reporting, and coordination with the US-based shipping operations team. Previous experience in customer service, logistics support, freight coordination, or a related shipping and freight environment is highly advantageous. Strong computer literacy with the ability to navigate CRM platforms, ticketing systems, and freight tracking tools efficiently and accurately. Excellent interpersonal and problem-solving skills, with a calm, professional, and customer-first approach — especially when managing complex or time-sensitive shipping queries. Ability to work independently in a fully remote setting while maintaining high standards of productivity, communication, and accountability. What We Offer Competitive Monthly Salary reflective of your experience and language skills. Fully Paid Training to ensure you are expertly prepared for every aspect of the shipping and freight customer service role. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece completely stress-free. Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service. 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a premium benefit that significantly enhances your annual earnings. Stable, long-term remote employment with a reputable international US Shipping Company. A collaborative, multicultural team environment with real opportunities for professional growth and career advancement. And Much More... Life in Greece Relocating to Greece means embracing one of the most enviable lifestyles in all of Europe. Greece is renowned for its breathtaking Mediterranean landscapes, over 300 days of sunshine per year, and a rich cultural heritage that stretches back thousands of years. Whether you are strolling through the historic streets of Athens, exploring the iconic islands, or discovering charming local villages, life in Greece offers an extraordinary blend of ancient history and vibrant modern living. The warm climate, the warmth of the Greek people, and the incredible natural beauty make Greece one of the most sought-after destinations for international professionals seeking Jobs in Greece. Beyond its stunning scenery, Greece offers an exceptional quality of life that is hard to match — from world-renowned cuisine and lively social culture to affordable day-to-day living and a strong sense of community. For Italian-speaking professionals exploring Italian-speaking jobs abroad, Greece provides the perfect balance of professional opportunity and personal fulfilment. The country's welcoming atmosphere, combined with its growing international business community, makes Greece an ideal base for ambitious multilingual professionals ready to take the next exciting step in their careers. With our fully paid relocation package, your transition to life in Greece has never been easier or more accessible. How to Apply Are you an Italian-speaking professional ready to seize one of the most rewarding Italian-speaking jobs available today? Do not miss this exceptional opportunity to join a prestigious US Shipping Company in a fully remote role based in Greece, complete with a generous benefits package and unparalleled career prospects. The Italian Speaking Customer Agent For US Shipping Company position in Greece is waiting for a candidate exactly like you — driven, multilingual, and ready to excel. Click Apply Now to submit your application and take the first step towards an exciting new chapter in your professional life. Our dedicated recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and guiding you through the process with the professionalism and care you deserve.

Responsibilities

Act as the primary contact for Italian-speaking clients to manage shipping inquiries, freight bookings, and cargo tracking. Coordinate with internal logistics and operations teams to resolve customer complaints and maintain accurate records in CRM systems.