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Italian-Speaking Customer Experts for an Electronics Leader - Work In Greec at Mercier Consultancy Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, Customer Service, Technical Support, Troubleshooting, CRM Systems, Problem-Solving, Communication Skills, English Proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking experienced Italian-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. The successful candidates will provide exemplary customer service to Italian-speaking clients, assisting with product inquiries, technical support, and after-sales service. Key Responsibilities Deliver excellent customer support to Italian-speaking customers via phone, email, and chat concerning electronic products and services. Provide technical assistance, troubleshooting, and product information to ensure customer satisfaction. Maintain accurate records of customer interactions in the CRM system. Collaborate with product and technical teams to resolve complex issues effectively. Stay updated on the latest product developments, company policies, and industry trends. Contribute to continuous improvement initiatives to enhance customer experience. Fluency in Italian (spoken and written) is mandatory; proficiency in English is an advantage. Experience in customer service or technical support, preferably in the electronics industry. Strong communication and problem-solving skills with a customer-oriented approach. Ability to manage multiple tasks efficiently in a fast-paced environment. Knowledge of CRM systems and digital support tools. Willingness to relocate and work in Greece. Passion for technology and commitment to delivering excellent service. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide high-quality customer support to Italian-speaking clients via phone, email, and chat regarding electronic products. Handle technical troubleshooting and maintain accurate customer records within the CRM system.