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Italian-Speaking Customer Experts For Automotive - Work In Greece at Mercier Consultancy Group

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, Customer Service, Automotive Industry Knowledge, CRM Software, Digital Communication Tools, Problem Solving, Interpersonal Skills, English Language Skills

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is currently seeking skilled Italian-Speaking Customer Experts to join our team supporting the automotive sector in Greece. As a Customer Expert, you will provide outstanding customer service to Italian-speaking clients, assisting them with product inquiries, services, and after-sales support related to automotive products. Key Responsibilities Deliver professional and timely customer support to Italian-speaking customers via phone, email, and chat regarding automotive products and services. Assist clients with inquiries, service bookings, troubleshooting, and resolving complaints efficiently. Maintain accurate and detailed records of customer interactions in the CRM system. Collaborate with sales, technical, and service teams to ensure excellent customer satisfaction. Stay up-to-date with the latest automotive product information, features, and company policies. Provide constructive feedback to help improve customer service processes. Fluency in Italian (spoken and written) is mandatory; English language skills are advantageous. Previous experience in customer service or the automotive industry is preferred. Strong communication and interpersonal skills with a customer-focused attitude. Ability to manage multiple tasks efficiently in a fast-paced environment. Experience with CRM software and digital communication tools. Willingness to relocate and work in Greece. Passion for the automotive industry and problem-solving capabilities. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide professional customer support to Italian-speaking clients regarding automotive products via phone, email, and chat. Manage service bookings, troubleshoot issues, and maintain detailed customer records in the CRM system.