Italian-Speaking Customer Experts For Automotive - Work Remote In Greece at Mercier Consultancy Group

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, Customer Support, Automotive Industry Knowledge, CRM Proficiency, English Proficiency, Complaint Resolution, Interpersonal Communication, Problem Solving, Email Support, Live Chat Support, Phone Support, Account Management

Industry

Business Consulting and Services

Description

Italian-Speaking Customer Experts For AutomotiveAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, proudly connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a deep commitment to candidate success and client satisfaction, we have built a reputation for delivering premium staffing solutions that make a lasting difference. At Mercier Consultancy Group, your career journey is our top priority — and we go above and beyond to ensure every placement is the perfect fit. Job Overview Mercier Consultancy Group is actively seeking passionate and driven Italian-Speaking Customer Experts For Automotive to join a prestigious international team based remotely within Greece. This is an outstanding opportunity for Italian-speaking professionals to build a rewarding career in the dynamic automotive industry, delivering exceptional customer support to Italian-speaking clients across a variety of automotive-related inquiries. If you are looking for Italian-speaking jobs that combine professional growth, industry expertise, and the incredible lifestyle that Jobs in Greece have to offer, this role was made for you. Key Responsibilities Serve as the primary point of contact for Italian-speaking customers, handling inquiries related to automotive products, services, vehicle specifications, and after-sales support via phone, email, and live chat. Provide accurate, detailed, and professional information regarding vehicle features, maintenance schedules, warranties, and automotive service options to customers in Italian. Assist customers with scheduling service appointments, coordinating with dealership networks, and tracking the progress of vehicle repairs or orders. Manage and resolve customer complaints related to automotive purchases, leasing agreements, roadside assistance, and technical issues with empathy and efficiency. Process customer requests, update account information, and accurately document all interactions within the company's CRM system in a timely manner. Collaborate with internal teams, dealership partners, and technical departments to ensure seamless resolution of complex automotive customer cases. Proactively identify opportunities to enhance the customer experience and communicate feedback and trends to the team leader to support continuous service improvement. Stay up to date with the latest automotive product launches, service campaigns, and industry developments to deliver knowledgeable and confident customer support. Native or fluent Italian language skills (spoken and written) are essential for this role — all customer interactions will be conducted in Italian. Valid EU passport or relevant documentation permitting legal residence and work eligibility (mandatory). A genuine interest in or prior experience within the automotive industry, including knowledge of vehicles, automotive services, or related customer support environments. Strong communication and interpersonal skills, with the ability to handle customer inquiries professionally, patiently, and with a solutions-oriented mindset. Proficiency in English at a working level is advantageous for internal communications and training purposes. Familiarity with CRM platforms, ticketing systems, or customer support tools is a plus; previous customer service experience in any industry will be highly regarded. Self-motivated, organized, and comfortable working in a remote environment within Greece while adhering to performance standards and team goals. What We Offer Competitive Monthly Salary reflective of your experience and expertise in the automotive customer support field. Fully Paid Training to ensure you are equipped with all the automotive product knowledge and tools needed to excel in your role. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation — to make your move to Greece seamless and stress-free. Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward beyond the standard package. Supportive and inclusive multicultural team environment where your growth and wellbeing are genuinely valued. And Much More — including career advancement opportunities within Mercier Consultancy Group's expanding international network. Life in Greece Choosing to pursue Jobs in Greece means embracing one of Europe's most breathtaking and culturally rich destinations. Greece is a country that captivates with its legendary history, stunning Mediterranean coastline, and over 300 days of golden sunshine each year. From the iconic streets of Athens to the turquoise waters of the Aegean islands, Greece offers an unparalleled quality of life that seamlessly blends ancient heritage with modern European living. Whether you are exploring world-famous archaeological sites, enjoying vibrant nightlife, or relaxing on pristine beaches, Greece delivers experiences that enrich both your personal and professional life every single day. Beyond its natural beauty, Greece is celebrated for its warm hospitality, deeply rooted culinary traditions, and an extraordinary sense of community that makes newcomers feel immediately at home. The cost of living in Greece remains highly competitive compared to other Western European countries, allowing you to enjoy a premium lifestyle without compromise. For Italian-speaking professionals considering a fresh start, Greece offers an effortless cultural bridge — a Mediterranean spirit, exceptional food culture, and a relaxed pace of life that will feel wonderfully familiar. With our fully paid relocation package, moving to Greece has never been easier, and with the Italian-Speaking Customer Experts For Automotive position in Greece, your new chapter starts on the strongest possible foundation. How to Apply Are you ready to accelerate your career in the automotive industry while enjoying everything that life in Greece has to offer? This is your moment. Click Apply Now to submit your application for the Italian-Speaking Customer Experts For Automotive position in Greece, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through every step of the process. We warmly welcome applications from all qualified Italian-speaking candidates and look forward to helping you take the next great step in your professional journey. Your future starts here — with Mercier Consultancy Group.

Responsibilities

Serve as the primary contact for Italian-speaking customers regarding automotive products, services, and technical inquiries. Manage service appointments, resolve complaints, and document all interactions within the company CRM.