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Italian-Speaking Customer Experts for messaging app - Work In Greece at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Customer Service, Troubleshooting, CRM Systems, Digital Communication Tools, Problem Solving, Technical Support

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking proactive Italian-Speaking Customer Experts to join our team supporting a leading messaging app in Greece. This role involves providing excellent customer service to Italian-speaking users, assisting with inquiries, troubleshooting, and ensuring a smooth user experience. Key Responsibilities Deliver timely and professional support to Italian-speaking customers via phone, email, and chat regarding messaging app features, account issues, and technical support. Resolve user problems efficiently, escalating complex cases when necessary. Maintain accurate documentation of customer interactions in the CRM system. Collaborate with technical teams to provide feedback and improve customer experience. Stay updated on product updates, app functionalities, and company policies. Contribute to team goals and continuous process improvements. Fluency in Italian (spoken and written) is mandatory; proficiency in English is a plus. Experience in customer service, preferably within the technology or app industry. Strong communication skills and a customer-focused attitude. Ability to handle multiple tasks and work efficiently in a fast-paced environment. Familiarity with CRM systems and digital communication tools. Willingness to relocate to Greece and adapt to a new work environment. Problem-solving skills and a passion for technology. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide professional support to Italian-speaking users of a messaging app via phone, email, and chat. Resolve technical issues, document interactions in CRM, and collaborate with technical teams to improve user experience.