Italian Speaking Customer Service for AI & Technology Company in Greece at Mercier Consultancy

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Fluency, Customer Service, Communication Skills, Problem-Solving, Troubleshooting, CRM Systems, AI Product Support, Technical Support, Documentation, Feedback Gathering, Organizational Abilities, Detail-Oriented

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Service Representative at our Client's AI & Technology Company based in Greece. In this exciting role, you will provide exceptional support to our Italian-speaking customers, addressing their inquiries related to cutting-edge AI products and technology services. Your fluency in Italian will be essential in helping clients understand product functionalities, troubleshoot issues, and provide insights into the latest technological innovations. As part of our dedicated customer service team, you will contribute to enhancing customer satisfaction and fostering long-term relationships with our clients. Responsibilities Deliver high-quality customer service in Italian via phone, email, and chat regarding AI and technology inquiries Assist customers with questions about product features, functionality, and implementation Troubleshoot technical issues and provide effective solutions Document customer interactions thoroughly in our CRM system Collaborate with engineering and support teams to resolve complex customer inquiries Gather customer feedback to inform product improvements and service enhancements Stay updated on industry trends and advancements in AI technology Fluency in Italian and English, with strong communication skills Exceptional customer service skills and a proactive approach to problem-solving Previous experience in customer service, particularly in technology or software industries, is preferred Able to handle multiple inquiries in a fast-paced environment Detail-oriented with excellent organizational abilities Genuine interest in AI and technology, eager to assist customers in leveraging products effectively Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will deliver high-quality customer service in Italian via phone, email, and chat regarding AI and technology inquiries, assisting customers with product features and troubleshooting technical issues. Key duties also involve documenting interactions, collaborating with internal teams to resolve complex inquiries, and gathering feedback for product improvements.