Italian Speaking Customer Service for Automotive Company - Work In Greece at Mercier Consultancy MD

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Italian, Customer Service, Communication Skills, Organizational Skills, Automotive Knowledge, CRM Systems, Problem Solving, Professionalism

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Automotive Company, located in Greece. This role is perfect for individuals who are passionate about the automotive industry and committed to providing stellar service to customers. As a representative, you will assist clients in Italian, addressing their inquiries and enhancing their overall experience with the brand. Key Responsibilities Manage customer inquiries related to automotive products, services, maintenance, and warranty information via phone, email, and chat in Italian. Provide accurate and comprehensive information regarding vehicle features, specifications, and offers. Assist customers with appointment scheduling for service and maintenance needs. Resolve customer complaints efficiently while ensuring a high level of satisfaction. Document all customer interactions in the CRM system for accurate tracking and follow-up. Collaborate with sales and technical teams to improve service delivery and meet customer expectations. Stay informed about automotive trends and company updates to provide relevant assistance. Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably within the automotive or related industries. Strong communication skills with a friendly and approachable demeanor. Ability to handle inquiries and complaints effectively while maintaining professionalism. Excellent organizational skills with the capacity to manage multiple tasks in a fast-paced environment. Familiarity with automotive terminology and customer relationship management (CRM) systems is desirable. Willingness to work flexible hours, including weekends and holidays, as needed. Relocation to Greece is required for this position. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer Service Representatives will manage inquiries related to automotive products and services, assist with appointment scheduling, and resolve complaints. They will also document interactions in the CRM system and collaborate with other teams to enhance service delivery.