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Italian Speaking Customer Service for Energy Company - Work remote In Greec at Mercier Consultancy MD

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Italian, Customer Service, Communication Skills, Troubleshooting, Organizational Skills, CRM Software, Digital Communication Tools

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Italian Speaking Customer Service Representatives for a leading Energy Company. This remote position, based in Greece, is perfect for individuals who are passionate about renewable energy and customer service. You will play a pivotal role in assisting customers with their inquiries while providing comprehensive support in Italian. Key Responsibilities Handle customer inquiries regarding energy services, billing, and account management via phone, email, and chat in Italian. Provide detailed information about energy plans, pricing options, and sustainability initiatives. Assist customers with account setup, service modifications, and troubleshooting issues. Resolve customer complaints and inquiries efficiently, ensuring a positive experience. Document all customer interactions in the CRM system for accurate record-keeping. Collaborate with internal teams to improve service delivery and enhance customer satisfaction. Stay informed about industry trends and updates in the energy sector to provide relevant assistance. Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in the energy or utilities sector. Strong communication skills with a customer-oriented mindset. Ability to troubleshoot and resolve issues effectively with patience. Excellent organizational skills and the ability to manage multiple inquiries in a remote setting. Proficiency in using CRM software and other digital communication tools. Must have a reliable internet connection and a suitable workspace for remote work. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves handling customer inquiries regarding energy services and providing support in Italian. Representatives will assist with account setup, service modifications, and resolving customer complaints.