Italian Speaking Customer Service for FinTech Company - Work In Greece at Mercier Consultancy MD

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Italian, Customer Service, Communication Skills, Problem-Solving, Financial Products, Account Management, CRM Systems, Customer-Centric Approach, Technical Collaboration, Industry Trends, Troubleshooting, Complaint Resolution, Multi-Inquiry Management, Flexibility, Written Communication, Spoken Communication

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a dynamic FinTech company based in Greece. This position is perfect for individuals who are passionate about the financial technology sector and are eager to provide exceptional service. As a customer service representative, you will assist clients with their inquiries and support them in navigating financial products and services in Italian. Key Responsibilities Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Italian. Provide clear and accurate information to customers regarding account setups, transactions, and financial services. Assist with troubleshooting account-related issues and guide customers through the resolution process. Resolve customer complaints and inquiries with professionalism, aiming for high customer satisfaction. Document customer interactions and transactions accurately in the CRM system for tracking and follow-up. Collaborate with technical departments to address any issues impacting customer experience. Stay informed about industry trends and updates to provide valuable insights to customers. Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus. Previous experience in customer service, ideally in the FinTech or financial services industry. Exceptional communication skills with the ability to simplify complex information for customers. Strong problem-solving abilities and a customer-centric approach. Ability to work under pressure and manage multiple inquiries effectively. Familiarity with customer relationship management (CRM) systems and basic financial concepts. Willingness to relocate to Greece and work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer service representatives will handle inquiries related to financial products and assist clients in navigating services in Italian. They will also resolve complaints and document interactions in the CRM system.