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Italian Speaking Customer Service for Food Delivery Platform - Work In Gree at Mercier Consultancy MD

, , Italy -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Italian, Customer Service, Communication Skills, Problem-Solving, Organizational Skills, Food Delivery Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for a renowned Food Delivery Platform, with the chance to work in the vibrant environment of Greece. This role is ideal for individuals who have a passion for food and excellent customer service skills. As a representative, you will assist customers in Italian, helping them navigate the platform and addressing their inquiries effectively. Key Responsibilities Manage customer inquiries related to food delivery orders, account management, and payment issues via phone, email, and chat in Italian. Provide clear and detailed information about menu selections, pricing, and promotions. Assist customers with troubleshooting delivery issues and ensuring timely resolutions. Address customer complaints and queries promptly, ensuring high levels of customer satisfaction. Document all customer interactions accurately in the CRM system for efficient tracking and follow-up. Collaborate with internal teams to improve service delivery and enhance customer experience. Stay informed about food trends and promotions to provide relevant assistance and recommendations. Fluency in Italian (both written and spoken) is essential; English proficiency is a plus. Previous experience in customer service, preferably in the food delivery or hospitality industry. Strong communication skills with a customer-oriented and friendly approach. Problem-solving abilities to effectively address customer inquiries and complaints. Excellent organizational skills to manage multiple tasks in a fast-paced environment. Familiarity with food delivery platforms and customer service software is desirable. Willingness to work flexible hours, including weekends and holidays as necessary. Relocation to Greece is required for this position. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries related to food delivery orders and assist customers in navigating the platform. Address customer complaints and document interactions accurately in the CRM system.