Italian Speaking Customer Service for Food Delivery Platform - Work In Gree at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Italian, Customer Service Skills, Communication Skills, Problem-Solving Abilities, Multitasking, CRM Software Familiarity, Food Knowledge, Troubleshooting, Complaint Resolution, Customer Satisfaction, Food Trends Awareness, Service Delivery Collaboration, Flexible Hours, High-Pressure Situations, Friendly Attitude

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Food Delivery Platform, with the chance to work in beautiful Greece. This position is perfect for individuals who have a passion for food and exceptional customer service skills. As a member of our customer service team, you will assist Italian-speaking customers in navigating their orders and inquiries seamlessly. Key Responsibilities Manage customer inquiries regarding food orders, delivery schedules, and service-related questions via phone, email, and chat in Italian. Provide detailed information about menu items, promotions, and delivery options. Assist customers in troubleshooting issues with their orders and ensure prompt resolutions. Resolve complaints in a professional and courteous manner, aiming to enhance customer satisfaction. Document all customer interactions accurately in the CRM system for effective follow-up. Collaborate with delivery personnel and kitchen staff to ensure seamless service delivery. Stay informed about food and beverage trends to better assist customers and offer suggestions. Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, ideally within the food or hospitality industry. Exceptional communication skills and a friendly, customer-oriented attitude. Strong problem-solving abilities and the capability to handle high-pressure situations. Ability to multitask and effectively manage multiple inquiries in a fast-paced environment. Familiarity with CRM software and general office applications is desirable. Willingness to work flexible hours, including evenings and weekends, as required. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries regarding food orders and provide detailed information about menu items and promotions. Assist customers in troubleshooting issues and ensure prompt resolutions while documenting interactions in the CRM system.