Italian Speaking Customer Service for Government Services Platform at Mercier Consultancy

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Fluency, Customer Service, Communication Skills, Issue Resolution, CRM System Documentation, Information Accuracy, Feedback Gathering, Process Knowledge, Time Management, Organization

Industry

Holding Companies

Description

Mercier Consultancy is seeking a dedicated Italian Speaking Customer Service Representative for our Client's Government Services Platform. In this important role, you will provide exceptional support to Italian-speaking citizens seeking assistance with various government services and inquiries. Your fluency in Italian will be essential as you help customers navigate the platform, providing accurate information about services, applications, and requirements to ensure a smooth experience. Your contributions will be crucial in promoting understanding and accessibility of government services to the community. Responsibilities Provide high-quality customer service in Italian through phone, email, and chat for government service inquiries Assist clients with questions about applications, eligibility, and available services Effectively resolve customer issues and concerns in a professional manner Document all customer interactions accurately in our CRM system Collaborate with internal teams to ensure the accurate delivery of information and services Gather feedback from customers to help improve service offerings Stay informed about government services and processes to provide relevant information and guidance Fluency in Italian and English, with strong communication skills Excellent customer service skills and a commitment to helping the community Previous experience in customer service, particularly in government or public services, is preferred Able to manage multiple inquiries and provide timely solutions Detail-oriented with strong organizational abilities Passion for public service and assisting individuals in navigating government programs Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

Provide high-quality customer service in Italian via phone, email, and chat regarding government service inquiries, assisting clients with applications, eligibility, and available services. Effectively resolve customer issues while accurately documenting all interactions in the CRM system.