Italian Speaking Customer Service for High-End Coffee Machines - Work In Gr at Mercier Consultancy

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian language, Customer service, Technical support, Troubleshooting, CRM software, Communication skills, Interpersonal skills, Problem-solving, Appliance support, Order processing, Product knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a unique opportunity for Italian Speaking Customer Service Representatives specializing in High-End Coffee Machines, with the chance to work in beautiful Greece. This role is perfect for individuals who are passionate about premium coffee products and providing exceptional customer support. As a representative, you will assist Italian-speaking customers with inquiries, technical support, and product information related to high-end coffee machines. Key Responsibilities Respond to customer inquiries regarding high-end coffee machines, including product features, usage, and maintenance, via phone, email, and chat in Italian. Provide technical support and troubleshooting assistance to ensure customers enjoy a premium coffee experience. Assist customers with warranty, repairs, and order processing. Resolve customer complaints professionally and efficiently to maintain high satisfaction levels. Document all interactions accurately in the CRM system for efficient follow-up and record-keeping. Collaborate with internal teams to continuously improve product support and customer service processes. Stay updated on product developments and coffee industry trends to provide knowledgeable assistance. Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in the electronics or premium appliance sector. Strong communication and interpersonal skills with a focus on delivering excellent customer experiences. Technical aptitude and problem-solving skills related to high-end appliance support. Excellent organizational skills and ability to handle multiple tasks in a fast-paced environment. Familiarity with CRM software and customer support tools is desirable. Willingness to work flexible hours including weekends and holidays as required. Relocation to Greece is required for this position. Competitive Monthly Salary Fully Paid Relocation Package 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

Provide technical support and customer service for high-end coffee machines via phone, email, and chat in Italian. Document all interactions in the CRM system and collaborate with internal teams to improve support processes.