Italian Speaking Customer Service for Insurance Company - Work In Greece at Mercier Consultancy

, , Spain -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Fluency, Customer Service, Phone Support, Email Support, Chat Support, Insurance Policy Knowledge, Claims Processing, Complaint Resolution, CRM Documentation, Problem-Solving, Organizational Abilities, Detail-Oriented

Industry

Holding Companies

Description

Mercier Consultancy is seeking a dedicated Italian Speaking Customer Service Representative to support our Client, an esteemed Insurance Company, with their operations in Greece. In this important role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to insurance policies, claims, and customer support. Your fluency in Italian will be essential as you help clients understand their insurance options, navigate claims processes, and provide clear and compassionate support during their interactions with the company. You will play a critical role in ensuring customer satisfaction and trust in the insurance services offered. Responsibilities Provide high-quality customer service in Italian through phone, email, and chat regarding insurance inquiries Assist customers with questions about policies, coverage options, and claims processes Handle customer complaints and resolve issues promptly and professionally Document customer interactions accurately in our CRM system Collaborate with internal teams to ensure effective resolution of customer issues Gather customer feedback to inform improvements in service quality Stay updated on insurance regulations and industry trends Fluency in Italian and English, with strong communication skills Exceptional customer service skills and a focus on problem-solving Previous experience in customer service, particularly in the insurance or financial sector, is preferred Able to manage multiple inquiries efficiently in a dynamic environment Detail-oriented with excellent organizational abilities Genuine interest in helping customers understand their insurance needs Familiarity with customer support software and CRM systems is advantageous Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will provide high-quality customer service in Italian via phone, email, and chat regarding insurance inquiries, assisting customers with policies, coverage, and claims processes. Key duties also involve handling complaints, accurately documenting interactions in the CRM, and collaborating with internal teams for issue resolution.