Italian Speaking Customer Service for Ride-Sharing Platform - Work In Greec at Mercier Consultancy

, , Spain -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Fluency, Customer Service, Problem-Solving, Communication Skills, Issue Resolution, CRM Software, Detail-Oriented, Organizational Skills, Technology Passion

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to offer an opportunity for an Italian Speaking Customer Service Representative for our Client's Ride-Sharing Platform, operating in Greece. In this engaging role, you will provide exceptional support to our Italian-speaking customers as they utilize our innovative ride-sharing services. Your fluency in Italian will be essential in addressing inquiries, resolving issues, and ensuring a smooth experience for users of the platform. You'll be instrumental in helping customers navigate our app, handle ride requests, and manage any concerns they may have. Responsibilities Provide high-quality customer service in Italian through phone, email, and chat channels Assist users with ride requests, cancellations, and inquiries about service features Effectively resolve customer issues, ensuring satisfaction and retention Document customer interactions accurately in our CRM system Collaborate with internal teams to solve complex issues and enhance user experience Gather customer feedback to contribute to service improvements Stay informed about industry trends and platform updates to provide knowledgeable assistance Fluency in Italian and English, with strong verbal and written communication skills Excellent customer service abilities and a commitment to problem-solving Prior experience in customer service, especially in technology or transport industries, is preferred Able to handle multiple customer inquiries efficiently Detail-oriented with strong organizational skills Passion for technology and helping customers with innovative solutions Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will provide high-quality customer service in Italian via phone, email, and chat, assisting users with ride requests, cancellations, and service feature inquiries. They must also effectively resolve customer issues, document interactions in the CRM, and collaborate with internal teams to enhance the user experience.