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Italian Speaking Customer Service for Streaming Services - Work Remote In G at Mercier Consultancy MD

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Italian, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Technical Support, Multitasking, CRM Software, Office Applications

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a fantastic opportunity for Italian Speaking Customer Service Representatives for Streaming Services, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about entertainment and dedicated to delivering outstanding customer support. As a representative, you will assist customers with inquiries related to our streaming services while communicating effectively in Italian. Key Responsibilities Manage customer inquiries regarding streaming services, subscriptions, and technical issues via phone, email, and chat in Italian. Provide detailed information on content availability, billing, and account management. Assist customers in troubleshooting streaming issues to ensure a seamless viewing experience. Resolve customer complaints and inquiries promptly and efficiently while maintaining high satisfaction levels. Document all customer interactions accurately in our CRM system for record-keeping and follow-up. Collaborate with other teams to improve service delivery and enhance customer experiences. Stay informed about new content, features, and industry trends to provide relevant customer support. Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in the streaming or entertainment industry. Strong communication and interpersonal skills with a customer-focused approach. Excellent problem-solving abilities and an aptitude for handling technical inquiries. Ability to multitask and manage various customer interactions in a remote environment. Familiarity with CRM software and general office applications. Willingness to work flexible hours, including evenings and weekends as needed, while based in Greece. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The representative will manage customer inquiries regarding streaming services and assist with troubleshooting issues. They will also document interactions and collaborate with teams to enhance customer experiences.