Italian Speaking Customer Service for Telecommunications Company in Greece at Mercier Consultancy MD

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluency in Italian, Customer Service, Telecommunications Knowledge, Communication Skills, Problem Solving, Organizational Skills, Technical Troubleshooting, CRM Software Familiarity

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to announce an excellent opportunity for Italian Speaking Customer Service Representatives for a prominent Telecommunications Company, based in Greece. This role is ideal for individuals who are passionate about telecommunications and dedicated to providing exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries and ensuring a smooth communication experience. Key Responsibilities Manage customer inquiries regarding telecommunications services, billing, and account management via phone, email, and chat in Italian. Provide accurate information on mobile and broadband plans, features, and promotions. Assist customers with account issues, service activation, and troubleshooting technical problems. Resolve customer complaints and concerns efficiently to ensure high levels of satisfaction. Document all customer interactions in the CRM system for reference and follow-up. Collaborate with internal teams to enhance service delivery and address customer needs. Stay updated on the latest telecommunications products and service offerings to provide relevant assistance. Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus. Prior experience in customer service, preferably within the telecommunications sector. Strong communication skills and a friendly, customer-oriented approach. Ability to effectively manage inquiries and complaints while maintaining professionalism. Excellent organizational skills and the ability to handle multiple tasks in a fast-paced environment. Familiarity with telecommunications software and CRM tools is desirable. Willingness to work flexible hours, including nights and weekends as necessary. Relocation to Greece is required for this position. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer Service Representatives will manage inquiries regarding telecommunications services and assist customers with account issues and technical problems. They will also document interactions and collaborate with internal teams to enhance service delivery.