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Italian Speaking Customer Service for Transportation Company - Remote in Gr at Mercier Consultancy MD

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Italian, Customer Service, Communication Skills, Interpersonal Skills, Organizational Skills, CRM Software, Problem Solving, Flexibility, Attention To Detail

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a leading transportation company. This remote position allows you to work from the comfort of your home in Greece while assisting customers with their transportation needs. If you are passionate about customer service and fluent in Italian, we want to hear from you! Key Responsibilities Handle customer inquiries related to transportation services, including bookings, schedules, and policies via phone, email, and chat in Italian. Provide detailed information about routes, pricing, and available transportation options. Assist customers with managing their reservations, making changes, and resolving issues promptly. Document customer interactions accurately in the CRM system for record-keeping and follow-up. Collaborate with operational teams to address customer concerns effectively and ensure quality service delivery. Stay informed about industry trends and company updates to provide accurate information to customers. Fluency in Italian (both written and spoken) is essential; knowledge of Greek and/or English is a plus. Previous experience in customer service, particularly in the transportation or travel industry, is preferred. Excellent communication and interpersonal skills. Ability to resolve customer complaints efficiently and maintain a positive attitude. Strong organizational skills and the ability to manage multiple inquiries simultaneously. Familiarity with CRM software and general computer applications. Willingness to work flexible hours, including weekends, as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries related to transportation services and assist customers with managing their reservations. Collaborate with operational teams to address customer concerns effectively.