Italian Speaking Customer Service Representative-Google Ads Products - Part at Teleperformance

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

10949.2

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian, English, Customer Service, Active Listening, Solution Routing, Google Ads, KPI Management, Compliance, Communication, Multitasking, Detail-Oriented, Team Player, Process Excellence, Critical Thinking, Solution Orientation

Industry

Outsourcing and Offshoring Consulting

Description

Description Ready to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere! Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns. Responsibilities Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency. Meet defined KPIs while maintaining a high standard of customer service. Ensure all activities are performed in compliance with company policies and procedures. Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions. Language Skills: C2 level of Italian and C1 level of English Customer-focused with a friendly and helpful demeanor. Good communicator, both verbally and in writing. Organized and comfortable at multitasking. Detail-oriented. A team player who is eager to contribute to a positive work environment. Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification Benefits Part-time hybrid position in Barcelona with a competitive salary, Monday to Friday. Salary: 10.949,20 gross/year Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project. Relocation package support. Private Health Insurance. Clear career growth opportunities supported by coaches and a motivating team environment. Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture. Prime office location at the World Trade Center, Barcelona, surrounded by the sea. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Responsibilities

The representative will act as the first point of contact for Google customers, actively listening and routing solutions or qualifying leads for new Google Ads campaigns. Responsibilities include directing inquiries accurately, meeting defined KPIs, and ensuring all activities comply with company policies.