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Italian speaking Customer Service roles in Sofia Bulgaria - Relocation Pack at Mercier Consultancy

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian, English, Customer Service, Communication, Problem-solving, Customer-focused, Task Management, Organization, CRM Systems Knowledge

Industry

Holding Companies

Description

Mercier Consultancy is excited to announce openings for Italian Speaking Customer Service Representatives in Sofia, Bulgaria, featuring a comprehensive relocation package to assist you with the transition! We are seeking passionate individuals dedicated to providing exceptional customer support to our Italian-speaking clients. As a Customer Service Representative, you will be the first line of contact for our Italian-speaking customers, handling their inquiries, resolving issues, and ensuring a seamless experience with our services. Your contributions will be vital in enhancing customer satisfaction and loyalty. Responsibilities Deliver excellent customer service in Italian and English across various communication channels Address customer inquiries, issues, and requests promptly and professionally Document all customer interactions accurately in our customer relationship management system Collaborate with internal teams to ensure timely resolution of customer challenges Gather and analyze customer feedback to support service improvements Stay informed about product offerings and company updates Engage in ongoing training to enhance customer service skills Fluency in Italian and English, with excellent communication abilities Previous experience in customer service is preferred, particularly in relevant fields Strong problem-solving skills and a customer-focused attitude Able to manage multiple tasks in a dynamic environment Attention to detail and good organizational skills Enthusiastic about delivering outstanding customer experiences Knowledge of CRM systems and customer support tools is an advantage Competitive Monthly Salary Relocation paid to Bulgaria Help finding apartment Paid training and growth possibilities and more

Responsibilities

The representative will be the primary contact for Italian-speaking customers, handling inquiries, resolving issues, and ensuring a seamless service experience across various communication channels. Responsibilities also include accurately documenting interactions and collaborating internally for timely issue resolution.