Italian Speaking Customer Service Telecommunications Company - Work In Gree at Mercier Consultancy MD

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Italian, Customer Service, Technical Support, Communication Skills, Problem-Solving, CRM Software, Account Management, Bill Inquiries, Service Changes, Customer Satisfaction, Telecommunications Knowledge, Multi-Inquiry Management, Technical Information Explanation

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives at a leading telecommunications company, with the workplace located in beautiful Greece. This role is perfect for individuals who are passionate about technology and communication and are eager to provide top-notch support to customers in Italian. Key Responsibilities Handle customer inquiries related to telecommunications products, services, and technical support via phone, email, and chat in Italian. Provide detailed information about services, plans, and troubleshooting procedures. Assist customers with account management, bill inquiries, and service changes. Resolve customer complaints and issues efficiently to maintain high customer satisfaction. Document all interactions accurately in the CRM system for monitoring and follow-up. Collaborate with technical teams to resolve complex customer inquiries and enhance service delivery. Stay informed about the latest telecommunications trends and company updates to provide relevant assistance. Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous. Previous experience in customer service, preferably within the telecommunications industry. Strong communication skills and the ability to explain technical information clearly. Excellent problem-solving abilities and a commitment to customer satisfaction. Aptitude for managing multiple inquiries effectively in a fast-paced environment. Familiarity with CRM software and customer service tools is desired. Willingness to work flexible hours, including evenings and weekends if necessary, and to relocate to Greece. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer Service Representatives will handle inquiries related to telecommunications products and services, providing support via phone, email, and chat in Italian. They will also assist with account management and resolve customer complaints to maintain satisfaction.