Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Bari, Apulia, Italy -
Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Italian, English, Customer Service, Troubleshooting, Communication Skills, Proactive Attitude, Team Player, Time Management, Empathy, Google Products

Industry

Business Consulting and Services

Description
Lisbon is calling! We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction. Key Responsibilities: Respond to customers’ inquiries via phone, email, or chat Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting) Document all actions taken and escalate complex issues as needed Maintain high customer service standards with empathy and attention to detail Requirements: Language Requirements: C2 proficiency in Italian and B2 level in English Experience: Senior or Junior level (Experience in customer support is a plus) Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathy Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities Location: On-site in Lisbon, Portugal If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you! Apply Now to join our team and start your new career in Lisbon.
Responsibilities
The agent will be responsible for responding to customer inquiries through various channels like phone, email, or chat, and actively troubleshooting general and technical issues such as video uploads or account problems. They must also document all actions and escalate complex cases while maintaining high customer service standards.