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Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation at AetherCore
Rome, Lazio, Italy -
Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Troubleshooting, Communication skills, Proactive attitude, Team player, Time management, Empathy, Google products, Gmail, Chrome, Google Drive, Technical support

Industry

Business Consulting and Services

Description
Lisbon is calling! We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction. Key Responsibilities: Respond to customers’ inquiries via phone, email, or chat Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting) Document all actions taken and escalate complex issues as needed Maintain high customer service standards with empathy and attention to detail Requirements: Language Requirements: C2 proficiency in Italian and B2 level in English Experience: Senior or Junior level (Experience in customer support is a plus) Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathy Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities Location: On-site in Lisbon, Portugal If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you! Apply Now to join our team and start your new career in Lisbon.
Responsibilities
You will respond to customer inquiries via phone, email, or chat while troubleshooting technical and account-related issues. Additionally, you are responsible for documenting actions taken and escalating complex problems to maintain high service standards.