Italian Speaking Customer Support Representative (Remote in Greece) at Eco Plus Solutions AB

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian Fluency, English Proficiency, Technical Troubleshooting, Customer Support, Omnichannel Communication, CRM Data Logging, Active Listening, Problem Solving, Emotional Intelligence, Digital Literacy

Industry

Business Consulting and Services

Description

Location Flexibility: Work from home from absolutely any region within Greek borders. Preparation: Fully paid, expert-led training academy provided—no advanced technical background is necessary to apply. Whether you are already based under the Mediterranean sun or planning a move to the historic cradle of civilization, a remarkable career opportunity is waiting for you. We are looking for articulate, Italian-speaking Customer Care Advisors to champion a premier, world-famous technology innovator—a global giant celebrated for its sleek aesthetics and trend-setting digital philosophy. This role offers a completely virtual workspace, giving you the absolute freedom to grow a fulfilling career from any city, town, or island in Greece. The Mission: Empowering Product Users In this position, you will act as a Digital Brand Ambassador for a pioneer in global innovation. Rather than simply resolving routine tickets, you will deliver premium support to Italian-speaking consumers, guiding them through technical troubleshooting and helping them get the most out of their high-end digital devices. Omnichannel Interaction: Offer exceptional and empathetic support via telephone, email, and live text chat in Italian. Technical Guidance: Serve as an expert resource, helping users navigate sophisticated operating systems and hardware features. Elite Brand Standards: Maintain top-tier professionalism and attention to detail to uphold the company's prestigious international image. Ongoing Education: Stay updated on the latest software releases and device launches to deliver immediate, accurate assistance. Data Logging: Document every client interaction precisely in the company CRM for efficient, streamlined case handling. Ideal Candidate Profile We prioritize emotional intelligence, strong people skills, and clear communication above all else. While previous technical support experience is a plus, it is not required; our comprehensive corporate training will turn your natural potential into deep product expertise. Requirements: Languages: Native or bilingual (C1/C2) command of Italian, combined with an intermediate level of English (minimum B2) for corporate training and internal team communication. Residency: Currently living in Greece, or fully ready to move to the country before your official start date. Legal Status: An EU passport or a valid, legal permit to work within Greece. Tech Affinity: A natural comfort with contemporary digital tools and a genuine passion for consumer tech. Mindset: Excellent active listening capabilities paired with a proactive, problem-solving attitude. Premium Compensation & Lifestyle Benefits We offer a career path designed around your lifestyle, supported by an elite compensation package: 1. Full Relocation Support (For International Candidates) Paid Travel: Your flight to Greece will be completely arranged and paid for by the organization. Initial Housing: Two weeks of premium hotel accommodations are provided, giving you a comfortable temporary home while you look for your permanent apartment. Bureaucracy Assistance: Hands-on, personalized help navigating local Greek administrative tasks, including getting your tax number (AFM) and social security setup (AMKA). 2. Virtual Workspace Setup Hardware Delivery: A full package of high-performance tech equipment will be shipped directly to your residential address. Geographic Freedom: You pick your office view—work from a modern flat in Athens, a quiet retreat in Crete, or a coastal village in the Peloponnese. 3. Salary & Security Guaranteed Pay: A highly competitive base salary distributed 14 times per year (which includes the standard Greek Christmas, Easter, and summer bonus structures). Immediate Insurance: Complete private medical and life insurance coverage starting from day one of your employment contract. Growth Opportunities: Clear, structured advancement tracks allowing you to transition into Corporate Training, Quality Assurance, or Management roles. How to Apply If you are excited to represent a top-tier global tech leader while working remotely in Greece, click Apply Now and submit your updated resume in English today!

Responsibilities

Act as a Digital Brand Ambassador providing premium technical support to Italian-speaking users via phone, email, and chat. Responsibilities include troubleshooting high-end digital devices and documenting all interactions in the company CRM.