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Italian-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote at AetherCore

Rome, Lazio, Italy -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Technical support, Troubleshooting, Problem-solving, Active listening, Communication, Data entry, Italian language, English language

Industry

Business Consulting and Services

Description

Warm Greece is calling! We are currently seeking Italian-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided. Position Overview As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards. Key Responsibilities Respond to customer inquiries via phone, following established processes Accurately log customer queries and feedback in the system Handle customer complaints according to escalation policies Ensure all support requests are addressed within agreed service levels Troubleshoot technical issues using available resources Provide solutions to common technical questions Candidate Profile High school diploma or equivalent Native or fluent Italian language skills Good command of English (minimum C1 level) Ability to type at least 20 words per minute Strong problem-solving and troubleshooting skills Good active listening and communication abilities Offer and Benefits Paid travel expenses for relocation to Greece Two weeks of hotel accommodation provided upon arrival Assistance with securing long-term housing through a real estate agency (no additional fees) Renewable 12-month employment contract Health coverage and private healthcare plan Competitive salary with performance-related bonuses Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week) Free Greek language lessons If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.

Responsibilities

The Customer Technical Advisor will handle customer inquiries via phone and provide technical support to resolve issues. They are responsible for accurately logging queries, managing complaints, and ensuring service levels are met.